Odoo Functional Support Consultant (Post Go-Live)

Purpose of the role

The company's Odoo ERP went live in November 2026. This role will stabilise the system in its first six months: resolve issues quickly, make sure every team uses Odoo correctly in their daily work, and leave the company able to run and support the system confidently on its own.

Key responsibilities

Post go-live support (hypercare)

• Act as the first point of contact for all Odoo issues and questions from users
• Log, prioritise and resolve support tickets, and escalate technical issues to the implementation partner or Odoo support
• Fix configuration problems in workflows, user access rights, approval rules, product setup and units of measure

Business processes and modules

• Make sure the core processes run end to end in Odoo: quote to invoice (Sales), purchase to payment (Purchase), stock control (Inventory), production orders and bills of materials (Manufacturing), and finance (Accounting)
• Support the first month-end closes in Odoo, including UAE VAT setup and reconciliations, with the Head of Finance
• Check and clean master data: customers, suppliers, products, bills of materials, opening stock and price lists
• Confirm stock levels in Odoo match physical stock at the factory and distribution centre

Training and documentation

• Prepare a training plan within the first two weeks, covering every user and their role
• Deliver role-based training to every employee on the parts of Odoo they use: sales, purchasing, stores, production, finance and HR
• Train managers to read reports and dashboards and to approve transactions in Odoo
• Run refresher sessions after the first month-end close, based on the questions that come up in real use
• Deliver training in English and Arabic, one to one and in small groups
• Sign off each user once they can complete their daily tasks independently, and keep a training record
• Write simple step-by-step guides and standard operating procedures for each key process
• Build the reports and dashboards management needs, such as sales, stock, production and receivables

Improvement and handover

• Keep a log of improvement requests, recommend priorities and manage small configuration changes
• Train the company's internal Odoo champions so they can support users after the contract ends
• Deliver a full handover pack in the final month: configuration notes, open issues and recommended next steps

Skills and experience required

Essential

• At least 3 years' experience as an Odoo functional consultant, including post go-live support
• At least two full Odoo implementations, ideally on recent versions
• Strong working knowledge of the Sales, Purchase, Inventory, Manufacturing and Accounting modules
• Experience with UAE VAT setup and month-end processes in Odoo
• Proven experience training end users, explaining the system clearly and patiently to non-technical staff
• Fluent in English and Arabic, able to train in both languages

Desirable

• Odoo functional certification
• Experience in manufacturing, garment or textile businesses
• Odoo HR, payroll or Quality module experience
• Valid UAE residency, or able to start immediately

How to apply

Share CV to : fouziyahr@danniyeh.com

Pay: AED3,000.00 - AED6,000.00 per month

Work Location: In person