Odoo CRM Specialist

Qualifications & Requirements

• Bachelor's degree in IT, Computer Science, Business Information Systems, or a related field.
• Minimum 3 years of hands-on experience with Odoo ERP, particularly the CRM module.
• Strong knowledge of Odoo CRM configuration, pipelines, workflows, and automation.
• Experience with Odoo Studio, reporting, dashboards, and system customization.
• Good understanding of Sales processes, lead management, and customer lifecycle management.
• Knowledge of Odoo integrations and API functionality is an advantage.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and coordination skills.
• Ability to train users and coordinate with different departments.
• Previous experience in the travel and tourism industry is an advantage.

Job Responsibilities

• Manage, configure, and maintain the Odoo CRM module.
• Develop and optimize CRM pipelines, workflows, automated activities, and lead assignments.
• Ensure accurate customer data, lead records, and sales activities across the system.
• Monitor lead follow-ups, sales pipelines, conversion rates, and team performance.
• Create customized CRM reports, dashboards, and performance analysis.
• Identify system gaps and implement improvements to enhance operational efficiency.
• Coordinate with Sales, Customer Service, and Operations to ensure proper CRM utilization.
• Provide Odoo CRM training and technical support to employees.
• Coordinate with Odoo developers for system customization, integrations, and advanced technical requirements.

Education:

• Bachelor's (Required)

Experience:

• CRM: 3 years (Required)
• ODOO: 3 years (Required)

Location:

• Dubai (Required)

Work Location: In person