New Year New Job! Customer Service Representative

Company Description Luminous Marketing has quickly become of the fastest growing and most successful marketing and advertising firms in the Houston area and is now expanding to to increased client demands! We provide exceptional customer service while continuing to grow and develop new markets for our prestigious client base.

Job Description A Customer Service Associate is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person and participating in meetings with the customer service and sales team to develop new strategies.  Listening to customers’ concerns and handling complaints and returns  Giving detailed explanations of services or products  Working with a sales team to create better methods to address customer complaints  Reviewing customer accounts and transactions while resolving issues  Communicating with customers in-person, through email or chat, over the phone or on social media  Receiving orders, calculating charges and processing payments  Monitoring customer satisfaction levels  Setting up new accounts  Referring customers to superiors when necessary We are looking to wrap up interviews, so submit your application today!

Qualifications High school diploma or equivalent

Social Skills

High energy

Student mentality