New Entrant Retention Lead (PIP)
# New Entrant Retention Lead (PIP) **Ingeus** · United Kingdom · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 💰 **Компенсация:** `£35,000 – £44,000` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Human-Resources-Specialist]` `[Retention-Specialist]` `[HR-Coordinator]` `[HR-Operations-Specialist]` `[Onboarding-Specialist]` `[Customer-Retention-Lead]` `[Retention-Program-Manager]` --- ### About the Role Key Objectives 1. Improve New Entrant Retention - Reduce sickness, attrition and avoidable exits during the early stages of employment. - Identify individuals at risk and intervene early through structured support. - Conduct save interviews to understand barriers to success and implement appropriate interventions. - Ensure concerns raised through wellbeing checks, MI or manager feedback are acted upon quickly. 2. Support Progression Through the Learning Curve - Monitor progress against learning curve expectations. - Identify barriers to progression and coordinate support where required. - Provide targeted interventions at key transition points, particularly movement from two to three cases. - Ensure new entrants remain on track towards competency, approval and probation completion. 3. Provide Consistent Touchpoints and Wellbeing Support - Deliver a structured programme of engagement throughout the new entrant journey. - Facilitate regular touchpoints with managers, operational leaders and clinical support teams. - Coordinate wellbeing checks and ensure timely follow-up of concerns. - Create a supportive environment that promotes confidence, resilience and engagement. 4. Strengthen Manager Accountability - Support managers in delivering a consistent onboarding and probation experience. - Ensure required touchpoints, meetings and documentation are completed. - Provide guidance on effective support conversations and early intervention. - Promote clear ownership and accountability for new entrant success. 5. Coordinate Tailored Support Plans - Develop and implement support plans for individuals requiring additional assistance. - Support colleagues through operational, clinical or personal challenges impacting performance. - Coordinate interventions across managers, clinical leaders and HR. - Ensure continuity of support as individuals transition from the Hub into BAU. Key Responsibilities New Entrant Journey Ownership - Act as a dedicated support lead throughout the new entrant journey. - Support induction, onboarding and probation activities. - Maintain visibility of all new entrants and their progression status. - Ensure touchpoints and support activities are delivered consistently. - Contribute to the development and maintenance of process guides, journey maps and support documentation. Retention and Risk Management - Conduct save interviews and retention conversations. - Identify and manage individuals at risk of resignation, sickness absence or disengagement. - Track and monitor retention trends. - Escalate concerns and coordinate timely interventions. - Work proactively to reduce avoidable attrition. MI, Reporting and Progression Tracking - Review and analyse new entrant MI on a regular basis. - Monitor learning curve progression and approval readiness. - Identify trends, risks and opportunities for improvement. - Maintain accurate records of support activities and interventions. - Provide updates and recommendations to operational leaders. Wellbeing and Engagement - Coordinate structured wellbeing check-ins throughout the new entrant journey. - Follow up concerns raised through surveys, conversations or management referrals. - Promote a culture of support, inclusion and personal accountability. - Signpost individuals to appropriate resources and support services. Clinical and Operational Support Coordination - Work closely with CSLs, CPMs and operational leaders to ensure support is aligned. - Coordinate access to learning resources, hot topics, coaching and clinical support. - Support individuals who are falling behind the learning curve. - Facilitate additional support sessions where required. Recruitment and Onboarding Support - Support recruitment improvements by providing insight into new entrant experiences. - Assist with the development of realistic role previews and onboarding materials. - Contribute to recruitment workshops and interviewer calibration activities. - Support initiatives designed to improve candidate understanding and retention. Probation and Approval Support - Monitor probation progress and approval readiness. - Support managers in delivering probation reviews and documenting outcomes. - Ensure clear plans are in place for individuals who require extended support. - Facilitate successful transition from probation and approval into BAU operations. Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives. Originally posted on Himalayas
- Human-Resources-Specialist
- Retention-Specialist
- HR-Coordinator
- HR-Operations-Specialist
- Onboarding-Specialist
- Customer-Retention-Lead
- Retention-Program-Manager
Наблюдалась 2026-10-12, впервые 2026-10-12, источник — Himalayas (JSON API).