New Case Coordinator

Be the First Difference in Someone’s Recovery.

New Case Coordinator | Full-Time | Remote | $20/hour

Love helping people? Great at connecting, communicating, and keeping things moving? We want to meet you!

At Jacoby & Meyers, we believe the client experience starts with the very first conversation. As a New Case Coordinator , you'll play an important role in helping injured individuals take their first steps toward getting the care, guidance, and support they need.

Since 1972, Jacoby & Meyers has been dedicated to making the legal system more accessible to everyday people. We're looking for a confident, compassionate, and highly organized professional who can make a lasting first impression while helping new cases get off to the right start.

What You'll Do

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Be a welcoming and reassuring point of contact for new clients.

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Help connect clients with appropriate medical providers and confirm treatment appointments.

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Gather and verify important details about accidents and incidents.

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Research accident circumstances and locations when additional information is needed.

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Communicate with insurance companies to report incidents and obtain claim information.

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Coordinate client documentation, signed retainers, and case records.

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Prepare and send Letters of Representation and other necessary case correspondence.

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Follow up consistently with clients to obtain important information and keep cases moving.

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Work closely with investigators, attorneys, and case management teams.

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Help transition new cases smoothly from intake into case management.

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Deliver an exceptional client experience through empathy, professionalism, and follow-through.

What Makes You a Great Fit?

We're looking for someone who is:

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Experienced: Previous legal experience is required, preferably in a personal injury law firm, legal intake, or case coordination environment.

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People-focused: You genuinely enjoy helping others, especially during challenging moments.

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Confident: You're comfortable communicating with clients, insurance representatives, and internal teams.

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Persuasive yet empathetic: You know how to build trust while keeping conversations productive.

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Highly organized: You can manage multiple priorities without losing track of important details.

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A strong communicator: Your written and verbal communication skills are excellent.

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Proactive: You take ownership, follow up, and don't wait for someone else to move things forward.

Why Jacoby & Meyers?

We believe great work starts with a great workplace. When you join our team, you'll have the opportunity to make a meaningful impact while growing your career.

Our benefits include:

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Flexible schedules

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Fully remote work environment

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Medical, Dental, Vision, and Pet Insurance

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401(k) with Company Match

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Paid Time Off, Paid Sick Time, and Paid Holidays

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Company-paid Life Insurance and AD&D Coverage

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Short-term and Long-term Disability

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Employee Assistance Programs

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Cell Phone and Internet Stipend

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Additional voluntary insurance benefits

Make an Impact From Day One.

Every new client has a story. Your role is to help make sure their journey with Jacoby & Meyers starts with confidence, compassion, and the support they deserve.

If you're ready to join a team that values people, initiative, and meaningful work, we'd love to hear from you!

Apply today!