Network & Infra Support Executive
# Network & Infra Support Executive **SOGO (KL) Department Store Sdn Bhd** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role Responsibilities: - Provide support and manage network and infrastructure environments, including servers, switches, routers, firewalls, LAN/WLAN, TCP/IP and VPN. - Monitor network and infrastructure performance to ensure stable operation, minimal downtime and compliance with IT policies and procedures. - Perform setup, maintenance, monitoring and troubleshooting of scheduled backup systems and ensure backup jobs are completed successfully. - Manage hardware warranty and software/licence renewals for IT infrastructure appliances and systems. - Maintain accurate IT infrastructure inventory, including proper asset tagging, labelling and documentation. - Proactively coordinate and follow up with vendors to ensure timely resolution of infrastructure and network incidents. - Maintain technical documentation and knowledge base for incidents, troubleshooting procedures and change management activities. - Assist in network and infrastructure projects, system upgrades, outlet openings and technology deployments when required. - Perform preventive maintenance, troubleshooting and support for outlet IT infrastructure and network connectivity. - Perform other IT-related duties and ad-hoc tasks as assigned by the Manager. - After hours/on-call support when required. Requirements: - Minimum Diploma in Computer Science, Information Technology, Network Engineering or equivalent. - Minimum 4 years of relevant working experience in network and infrastructure administration, preferably in a multi-site environment. - Hands-on experience in WAN/LAN network configuration, troubleshooting and network monitoring. - Good knowledge and hands-on experience in: - o TCP/IP, DNS, DHCP - o VLAN and network segmentation - o Routing and switching - o VPN - o Firewall and network security - o LAN/WLAN - o Network troubleshooting and monitoring - Experience in server administration, backup systems and infrastructure support will be an advantage. - Experience with network/firewall brands such as pfSense, Fortinet, HPE/Aruba or equivalent is an advantage. - Experience in Microsoft Windows Server, Active Directory and virtualisation is an advantage. - Experience supporting multiple outlets, branches or geographically distributed sites is highly preferred. - Retail, F&B or other 24/7 or multi-site operational environments is an added advantage. - Strong analytical, troubleshooting and problem-solving skills. - Good communication, interpersonal and vendor management skills. - Good time management and ability to prioritise multiple incidents and tasks. - Able to work independently and respond to urgent infrastructure/network issues when required. - Willing to travel to outlets and to able to support after-hours / on-call support. Job Types: Full-time, Permanent Pay: RM4,000.00 - RM5,500.00 per month Benefits: - Maternity leave - Opportunities for promotion - Professional development Application Question(s): - How much is your expected salary? - How much notice are you required to give your current employer? Education: - Diploma/Advanced Diploma (Preferred) Experience: - IT Support: 1 year (Preferred) - Network Support: 4 years (Preferred) Language: - English (Preferred) - Bahasa Malaysia (Preferred) Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-07, источник — Indeed.