MULTI UNIT RESTAURANT OR COFEESHOP MANAGER

Position: Multi-Unit Manager – Restaurants & Food Trucks Department: Food & Beverage Operations Reports To: Head of Operations / F&B Operations Manager

Job Purpose

Manage the operational and financial performance of multiple restaurants and food trucks, ensuring consistent food quality, excellent customer service, efficient staffing, and profitable operations.

Key Responsibilities

• Oversee daily operations across assigned restaurants and food trucks, ensuring compliance with brand standards and operating procedures.
• Achieve sales, profitability, food cost, and labour cost targets for each unit.
• Conduct regular site visits to review service standards, food quality, hygiene, equipment condition, and operational readiness.
• Lead outlet managers, supervisors, and crew members; manage staffing, duty rosters, training, and performance reviews.
• Monitor stock levels, purchasing, portion control, wastage, and inventory variances.
• Coordinate food preparation and replenishment with central kitchens, warehouses, and suppliers.
• Plan food truck deployment, operating locations, event participation, and staff allocation according to business requirements.
• Coordinate vehicle servicing, kitchen equipment maintenance, utilities, and breakdown support to minimise downtime.
• Ensure required operating permits, location approvals, and food safety documentation are maintained with the relevant teams.
• Monitor customer feedback and resolve complaints promptly, identifying recurring issues and implementing corrective actions.
• Oversee delivery platform operations, including menu availability, order accuracy, preparation times, and customer ratings.
• Work with marketing teams on promotions, local sales initiatives, catering opportunities, and events.
• Verify cash handling, POS transactions, discounts, refunds, and daily sales reconciliations.
• Prepare performance reports and action plans covering sales, expenses, staffing, customer satisfaction, and operational improvements.
• Support new outlet and food truck openings, including setup, recruitment, training, and launch readiness.

Qualifications & Experience

• Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 5 years of restaurant operations experience, including at least 2 years managing multiple outlets.
• Experience in food truck, quick-service restaurant, or casual dining operations preferred.
• UAE/GCC F&B experience and familiarity with local operating requirements preferred.
• Strong understanding of profit and loss statements, budgeting, inventory control, and food safety practices.
• Proficiency in POS systems, reporting tools, and Microsoft Excel.
• Valid UAE driving licence and willingness to travel between locations.
• Flexibility to work shifts, weekends, public holidays, and event schedules.

Key Skills

Team leadership, operational planning, commercial awareness, customer service, problem-solving, cost control, and clear communication.

Key Performance Indicators

• Sales growth and profitability against budget.
• Food cost, labour cost, and wastage control.
• Customer satisfaction and complaint resolution.
• Food safety and operational audit results.
• Staff productivity, training completion, and retention.
• Food truck utilisation, event profitability, and equipment uptime.

Pay: AED6,000.00 - AED7,000.00 per month

Work Location: In person