MULTI-BRANCH RETAIL OPERATIONS MANAGER

WE ARE HIRING

MULTI-BRANCH RETAIL OPERATIONS MANAGER

Automotive Accessories | Car Care | 4x4 & Outdoor Equipment

Company: WAY GROUP

Location: Sharjah, UAE

Required Experience: 3–5 Years

Job Overview

WAY GROUP is looking for a results-driven, hands-on Retail Operations Manager to lead multiple branches, maximize sales performance, develop high-performing teams, and ensure operational excellence across our automotive retail and service businesses.

Key Responsibilities

Multi-Branch Management

• Oversee daily operations and performance across all assigned branches.
• Conduct regular branch visits, operational audits, and performance evaluations.
• Maintain high standards of customer service, showroom presentation, and operational efficiency.

Sales & Business Development

• Drive revenue growth and achieve monthly and annual sales targets.
• Actively acquire new customers, corporate accounts, and business partnerships.
• Develop sales strategies, promotional campaigns, and customer retention programs.
• Monitor sales conversion, average transaction value, and branch profitability.

Team Leadership

• Manage, coach, motivate, and evaluate branch employees.
• Set clear KPIs, monitor productivity, and implement performance improvement plans.
• Ensure staff accountability, discipline, and continuous development.

Customer Relations & Problem Solving

• Handle escalated customer complaints and after-sales issues.
• Resolve operational challenges and coordinate effectively between departments.
• Ensure timely follow-up and high customer satisfaction.

Financial Reporting & Performance Control

• Prepare daily, weekly, and monthly branch performance reports.
• Oversee monthly, quarterly, semi-annual, and annual sales and operational closing.
• Monitor revenue, operating expenses, gross profit margins, and branch profitability.
• Coordinate financial reconciliation and closing procedures with the accounting department.
• Present management reports with clear action plans and recommendations.

Showroom, Inventory & Promotions

• Supervise visual merchandising, showroom layouts, and product displays.
• Plan and execute promotional offers and seasonal campaigns.
• Monitor stock availability, inventory accuracy, and slow-moving products.
• Coordinate with purchasing, marketing, warehouse, and technical teams.

Candidate Requirements

• 3–5 years of relevant experience in automotive retail operations or branch management.
• Proven experience in automotive accessories, car care, vehicle customization, or 4x4 and outdoor equipment.
• Strong sales development and customer acquisition capabilities.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Experience managing multiple teams or retail locations.
• Good understanding of P&L, KPIs, sales reporting, and operational budgeting.
• Proficiency in Excel, POS, CRM, and inventory management systems.
• UAE driving license preferred.
• Arabic and English communication skills preferred.

Ideal Candidate

We are looking for a proactive leader who takes ownership, works closely with branch teams, identifies opportunities, solves problems, and consistently delivers measurable business results.

الراتب المدفوع: AED٣٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي