Monitoring Lead – Detection, Analysis & Coordination (Full-Time) – New York, New York

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

We’re Hiring: Monitoring Lead – Detection, Analysis & Coordination

Location: New York (NY)

Work Mode: Onsite

Engagement Type: Full-Time, 1099 Independent Contractor

Benefits: No benefits provided

Job Overview

We are looking for a skilled Monitoring Lead – Detection, Analysis & Coordination to oversee regional digital employee experience monitoring, proactively identify potential issues, and coordinate effective remediation.

The ideal candidate will have a strong End-User Computing (EUC) background, hands-on experience with Nexthink, and the ability to analyze endpoint performance data, identify trends, and drive proactive resolution.

Key Responsibilities

• Monitor Nexthink dashboards, alerts, and campaigns throughout the regional shift.
• Identify early warning signs related to CPU, memory, disk utilization, application crashes, and device boot times.
• Perform root cause analysis using Nexthink Finder, device timelines, and behavioral trend analysis.
• Initiate proactive remediation through automation, targeted user actions, and evidence-based escalations.
• Serve as the regional escalation point for the Service Desk and Workplace Technology (WT) Engineering teams.
• Own regional digital employee experience health reports and trend analysis.
• Identify recurring endpoint performance issues and recommend preventive measures.
• Coordinate with relevant technical teams to improve end-user experience and overall device health.

Required Skills & Qualifications

• Strong experience in End-User Computing (EUC) and endpoint monitoring.
• Hands-on experience with Nexthink dashboards, Finder, alerts, and analytics.
• Experience supporting Windows, macOS, and Virtual Desktop Infrastructure (VDI) environments.
• Strong analytical skills, including root cause analysis, pattern recognition, and trend identification.
• Experience with incident management, technical escalations, and proactive remediation.
• Excellent communication, coordination, and problem-solving skills.
• Ability to remain calm under pressure and manage regional operational priorities effectively.

Contract Details

• Full-time engagement as a 1099 Independent Contractor .
• Onsite position based in New York.
• No employee benefits are provided.

Interested candidates are invited to send their resumes to:

careers.us@axiomtechnologies.com