Moderator / Client Development Lead

Moderator / Client Development Lead

InsideOut Insights

Full-Time | Remote (Continental US) | Travel up to 50%

SUMMARY

InsideOut Insights is seeking an exceptional qualitative researcher/moderator to join our team. This individual is responsible for overseeing the execution and analysis of custom qualitative marketing research projects from designing the research discussion guide through creating research reports, complete with recommendations. This position requires someone who can respond to a client’s business needs and be able to work with a team to translate that into an actionable research plan, study design, and thoughtful analysis. In addition to leading research, this person serves as a client-facing account lead, growing existing client relationships and contributing to new business.

InsideOut Insights has operated remotely since 2002 and welcomes applications from anywhere in the continental US. This position will be entirely remote, and while there is some schedule flexibility, the company’s standard work hours are 8:30–5:00 Eastern. Moderating consumer research occasionally requires evening and weekend sessions, and the role involves travel of up to 50% for in-person fieldwork, client meetings, and conferences.

FULL DESCRIPTION

InsideOut Insights provides custom market research solutions to clients in a variety of industries including Consumer Goods, Technology, Financial Services, Education, and Government. Research projects include primarily qualitative and occasionally quantitative methodologies, and generally focus on, but are not limited to, research to understand consumer attitudes and decision making, image and awareness, customer satisfaction, and feasibility studies. While academic research experience will be considered, having market research experience is a must.

RESPONSIBILITIES

• Lead qualitative research engagements from proposal through final delivery, partnering closely with clients and internal teams.
• Design and execute qualitative research studies, including methodology selection, participant targeting, discussion guide development, and moderation.
• Provide expert guidance on research design, recruiting, and qualitative best practices.
• Analyze and synthesize research findings into compelling stories, actionable insights, and strategic recommendations.
• Deliver impactful client presentations that connect research findings to business objectives and decision-making.
• Drive innovation in research methodologies, analysis approaches, and reporting techniques.
• Serve as a client account lead, building trusted relationships, managing a portfolio of accounts, and identifying opportunities for growth.
• Lead business development efforts, including pitches, proposals, and thought leadership content.
• Track account activity and opportunities within CRM systems to support revenue and growth objectives.
• Represent the company at industry events and conferences while staying informed on emerging trends and best practices.

EXPERIENCE WITH SOME OF THE FOLLOWING

• Conducting or overseeing qualitative research studies
• Conducting research studies over the Internet and/or webcams as well as face-to-face methods
• Conducting AI-moderated qualitative-at-scale studies and/or working with quantitative research methods, a plus
• Utilizing a variety of different research methods
• Working with additional tools such as Miro in conjunction with qualitative platforms
• Editing audio and video files for reporting
• Using software tools (Word, PowerPoint, Excel, Google Suite) to deliver results

QUALIFICATIONS

• Excellent analytic skills
• Ability to see the “big picture” and be able to relate findings across different studies
• Ability to communicate information in a creative and visual way
• Strong inclination toward innovation and constant improvement
• Strong technical proficiency in PowerPoint, Excel, Word as well as Google files
• Excellent attention to detail and accuracy
• Proactive in identifying and solving problems as well as in learning more about market research and existing clients’ businesses
• Driven and self-motivated
• Ability to work independently as well as in a team environment
• Commitment and dedication to quality and timelines
• Strong written and oral communication skills
• Consultative approach to clients: able to listen for business challenges and turn them into research opportunities
• Confidence building relationships and presenting to senior client stakeholders

REQUIREMENTS

• Four-year college degree (ideally, in a related field such as sociology, psychology, or communications)
• Understanding of fundamental concepts of qualitative market research (i.e., focus groups, in-depth interviews, etc.)
• 5+ years of qualitative research experience
• Experience conducting in-person focus groups (at least 50 groups preferred)
• Demonstrated experience managing client relationships and growing accounts/revenue

PERKS

• Fast-paced and challenging environment that is built for a passionate, lifelong learner
• Flexible work schedule with paid holidays and vacation
• Full-time position with competitive salary, commensurate with experience, plus bonus tied to account growth
• Health and Dental insurance with 75% of monthly premium for employee covered by the employer
• 401(k) plan with employer contribution
• Profit sharing

HOW TO APPLY

Send your resume and cover letter to Lauren Casiello at lcasiello@insideoutinsights.com.

Please address the following in your cover letter:

• Your experience and interest in telling a market research-driven story through written reports, including use of visual aids or other illustrations as appropriate.
• Your experience and interest in listening to clients’ business challenges and needs and translating that into an actionable research plan and research report.
• Your experience working on specific qualitative methodologies.
• Your experience with working remotely, if any. How do you see working remotely as a good fit for you, and in what ways do you anticipate it presenting a challenge?
• Your experience growing client relationships, including an example of new work you identified or won with an existing client, your role, and the outcome.

ABOUT INSIDEOUT INSIGHTS

InsideOut Insights is a boutique qualitative market research company that conducts customized, premium-quality market research for hundreds of consumer goods companies, financial services, nonprofits, and other businesses and organizations throughout the United States. InsideOut Insights is a woman-owned, vibrant, dedicated, client-oriented business with a long history of commitment to our clients, our employees and their families, and our community.

We understand that experience comes in different forms; many skills are transferable — and passion goes a long way. We are looking for team members that can clearly demonstrate their dedication, impact, and ability to thrive in a dynamic, collaborative environment.

We expect our team members to learn new things in their roles, and we encourage you to apply if your experience is near the required qualifications.

We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we are dedicated to adding new perspectives to the team.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: Remote