Mgr-Service Center 2

POSITION OVERVIEW : Lead employees in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.

ESSENTIAL FUNCTIONS :

• Lead, educate and develop employees
• Monitor education of all new employees
• Plan the daily manpower needs to ensure customers' freight is delivered and picked-up timely
• Communicate with dispatch at various terminals to coordinate the movement of trailers and freight
• Responsible for the clean and safe working condition of the facility and equipment
• Implement company policy in all matters including hires, disciplinary issues and terminations
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Provide clear and frequent communication to all employees on service center productivity and company policies and procedures
• Communicate with Account Manager(s) to ensure customers’ and company’s needs are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Assist customers with rate quotes, claim information and setting appointments
• Review data on claims and investigate
• Organize safety teams and facilitate meetings
• Monitor actual performance data and gather information for reporting
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

DISCLAIMER : This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS :

• Must possess high school diploma or equivalent
• Must have one year’s experience in the transportation industry in an operations leadership role or related position
• Must be able to travel as needed
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred
• Proven leadership and interpersonal skills
• Must be multi-tasked oriented and possess good organizational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Internet
• Strong communication skills (written, verbal and visual)
• Able to work in a remote location, taking self initiative without requiring immediate local supervision

EST FedEx Freight, Inc