Mental Health Program Specialist

Position: CORPORATE MENTAL HEALTH SUPPORT SPECIALIST

Job Purpose This role is responsible for ensuring contingency and operational support for all Mindscapes services and providing assistance to all Mental Health Professionals delivering services under DigiMed Plus/Mindscapes through Phil Care. Additionally, this role supports the activities of the Corporate Mental Health Programs Department, encompassing the development and implementation of policies, programs, management of the mental health network providers, and monitoring of mental health professionals catering to the company's accounts and clients.

Qualifications:

• Graduate of BS/AB Psychology
• Experience in customer service is an advantage
• Knowledge of mental health services, including policies, procedures, and compliance standards, such as the Data Privacy Act of 2012.
• Experience in monitoring and coordinating service delivery across multiple professionals and accounts.

Duties and Responsibilities:

• Support the network management of mental health providers and professionals that will aid in the delivery of mental health services/programs.
• Monitoring of retainer counselors to ensure adherence to standard protocols and requirements of the company, subject to the guidance of the Head of the Corporate Mental Health Programs or Head of the Medical Services Division.
• Support the implementation of the various mental health and wellness programs of the Company.
• Ensure proper coordination between patients and retainer counselors, especially those that happen beyond office hours & during weekends.
• Submits and maintains assigned reports related to the overall program and corporate account requirements.
• Compile, maintain, and update records. Schedule appointments and maintain calendars.

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a graduate of BS/AB Psychology?
• What is your expected monthly salary?

Experience:

• Customer Service: 1 year (Preferred)
• Mental health counseling: 1 year (Preferred)

Work Location: In person