Membership & Systems Operations Co-Ordinator

Employer: Impulse Leisure

Salary: £29,000 - £31,248 pa

Location: Thurrock (Essex)

Contract: Permanent

Working Pattern: Full Time

Hours: Minimum 37 hours per week. (Hours according to operational need).

DBS Check: No

Closing Date: 29/11/2026 at 23:59

Reference: TCL/1126/M&S

Shape the Member Experience Behind the Scenes

What does the Membership & Systems Operations Co-Ordinator role involve?

Do you enjoy working with systems, data and technology? Are you organised, analytical and passionate about improving customer journeys?

Join Impulse Leisure and The Gym Hub and play a key role in delivering an excellent member experience. You'll manage membership and booking systems, support CRM campaigns and member communications, analyse performance data, improve processes and help members and colleagues get the most from our digital platforms.

Why join us?

• Make a real impact on member experience
• Develop skills in systems, CRM and data analysis
• Work with a supportive, ambitious team
• Competitive salary
• Free use of Impulse Leisure facilities
• Be part of a community-focused organisation that helps people lead healthier, happier lives

How do I apply?

We're looking for someone who is:

• Organised and detail-focused
• Confident with systems, data and technology
• A strong communicator and problem solver
• Proactive and committed to continuous improvement

If that sounds like you, please complete the online application form and demonstrate how your skills and experience meet the essential criteria outlined in the person specification.

Closing Date: Sunday 29th November 2026

Based at Blackshots Leisure Centre, this office-based role comes with 28 days annual leave, free on-site parking, free membership to our leisure facilities, an Employee Assistance Programme and discount scemes, pension scheme and access to a dedicated career development programme. Apply now to join a supportive team and make a real difference to the wellbeing of local communities.

How to apply

If this role is for you, then Impulse Leisure would welcome your application, and has many benefits to offer.

Please note, any vacancy may be closed earlier than the published closing date if we are able to appoint following each shortlisting exercise. We therefore advise that you complete and submit your application at your earliest opportunity to avoid disappointment.

We are committed to equal opportunities and diversity and welcome applications from all sections of the community. We are positive about disability and offer a Guaranteed Interview Scheme (GIS).

If you require an application form in an alternative format, please contact our Recruitment Team on 01375 375533 extension 520.