Membership & Registration Assistant
# Membership & Registration Assistant **EAGE** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Membership & Registration Assistant Position Overview This position is responsible for supporting customer service, membership activations, event registrations, and general enquiries within the EAGE Shared Services Centre (SSC) in Kuala Lumpur. The ideal candidate has a customer-first mindset, a positive vibe, and a high energy level with enthusiasm for delivering top-tier service while upholding EAGE guidelines. Key Responsibilities 1. Customer Support & Case Management Ensure all incoming enquiries via the Salesforce system related to membership, registration, and general queries are attended to and resolved within the agreed SLA timeframe. Fully comprehend and advise customers on all of EAGE’s core products and services. Serve as the frontline for engaging with customers on payment disputes or dissatisfaction regarding membership and registration procedures. 2. Membership & Registration Operations Manage manual registration and membership activation requests raised by customers or EAGE members. Create registration portals using internal systems for event participants and administrate participation levels for ad-hoc tasks. Perform post-event membership activation and management. Assist internal regional teams with registration and membership activation requests. 3. Operational & Technical Support Resolve incoming questions and action requirements pertaining to abstracts and technical programmes. Review formats of abstracts received for major EAGE events. Engage with the logistics team on journal delivery matters. Liaise with event managers regarding any discrepancies identified for upcoming events. Perform general back-end office administration and ad-hoc operational tasks within strict timelines. Ensure all processes remain within the guardrails and guidelines of EAGE policy. Requirements & Qualifications Education: Diploma or Degree in any field. Experience: 0 to 2 years of relevant working experience. Skills & Competencies: Excellent English proficiency (both written and oral) with strong business writing skills. High logical thinking ability, attention to detail, and strong problem-solving skills. Positive attitude, high energy level, and customer-centric approach. Familiarity with Salesforce, database tools, or ticketing systems is an advantage. Pay / Salary Range: MYR 2,597 - MYR 3,711 per month
Наблюдалась 2026-09-20, впервые 2026-09-17, источник — Indeed.