Membership Engagement Manager

The Fiber Broadband Association is the largest organization in the world solely focused on accelerating the deployment of fiber optics broadband communications. The Fiber Broadband Association provides advocacy, education, and resources to companies, organizations, and communities who want to deploy the best networks through fiber to the home, fiber to the business and fiber everywhere. Fiber Broadband Association members represent the entire broadband ecosystem: service providers, suppliers, contractors, consultants, consumers, policymakers, high-tech companies, and application providers.

DESCRIPTION:

While our advocacy is DC-based, our employees can work from anywhere they can be the most productive. The FBA professional staff is currently a small team, but we have many contributors from our 600+ member companies in North America and over 100 companies in Latin America. The Fiber Broadband Association is seeking a Membership Outreach and Engagement Manager to grow and retain our membership. This person will serve as an ambassador for FBA at industry trade shows and events, recruit new members and partners, and build the programs that keep existing members engaged. The role drives sustainable revenue for the association through membership growth, retention, and sponsorship sales.

We are looking for a self-starting, relationship-driven team member who is energized by travel and in-person networking. The ideal candidate is outgoing and persuasive, follows up promptly, and stays organized while balancing time on the road with ongoing projects and deadlines.

Member Recruitment and Event Outreach

• Act as an ambassador for FBA at designated events and trade shows, recruiting new members and partners to grow sustainable revenue for the association
• Travel to represent FBA at industry trade shows and events, as well as all FBA events (domestic travel required, potentially 2-3 times per month)
• Develop an annual calendar of trade shows and events where FBA will be represented, and work with those events to reserve and set up representation
• Follow up promptly after events, meeting or exceeding targeted goals and quotas for working leads, sending emails, and making calls
• Follow through on membership leads generated through external contacts and internal leads
• Organize calls with prospective and existing members to recruit and engage them
• Assist in developing mutually beneficial partnerships with other associations

Member Engagement and Retention

• Spearhead member retention efforts and track member dues collection
• Create programs and metrics for member relations and engagement, including strategic membership business planning
• Serve as staff liaison to 3-4 designated committees and working groups
• Provide excellent member service, including timely responses to member questions and requests
• Create detailed records of prospective and existing member interactions in the CRM system

Revenue and Marketing Support

• Assist with the creation, implementation, and sales of sponsorships to generate new revenue opportunities
• Support FBA email marketing through content creation, editing, and proofreading
• Assist with virtual events, including webinar production

Operations and Collaboration

• Balance travel and on-site duties with other responsibilities, providing timely responses to emails, calls, requests, and project deadlines
• Collaborate with internal and external partners, including PR/marketing, sales, accounting, IT, and events, to deliver the best possible member service
• Learn all FBA platforms, including Association Management Software (AMS), website, and email marketing tools, through self-paced training or webinars
• Support the completion of accounting functions in the AMS
• Make updates to the website after appropriate training
• Other responsibilities to be determined based on the needs of the organization and the skills and experience of the chosen applicant

Essential Skills and Qualifications

• Outgoing, polished presence with the confidence to approach and engage prospects at trade shows and events
• Proven ability to meet or exceed outreach, lead follow-up, and revenue goals
• Relationship-builder who can grow and maintain long-term partnerships with members, partners, and other associations
• Excellent written and verbal communication skills, including strong editing and proofreading
• Highly organized, with the ability to manage multiple priorities while traveling frequently
• Commitment to delivering an exceptional member experience
• Comfort learning new technology, including CRM, Association Management Software (such as Impexium), website, and email marketing platforms
• Previous experience in membership sales, business development, account management, sponsorship sales, member services, and/or an association a definite plus

Requirements

• Bachelor degree or higher in business administration, marketing, communications, or a related field
• 3+ years of experience in membership development, business development, sales, or account management
• Demonstrated success recruiting new customers, members, or partners and meeting targeted goals
• Experience representing an organization at trade shows, conferences, or industry events
• Experience using a CRM system to track outreach and relationship activity
• Ability and willingness to travel domestically, potentially 2-3 times per month

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote