Member Pre Arrival Marketing Representative

Hilton Grand Vacations is a leader in the vacation ownership industry, driven by innovation, quality, and a commitment to delivering outstanding vacation experiences. As a Marketing Representative, In-House Pre-Arrival, you will play a key role in generating tour attendance and future business opportunities by engaging guests before their arrival and introducing them to the benefits of Hilton Grand Vacations ownership.

In this phone-based marketing role, you will contact owners and guests prior to their resort stay, offer concierge-style services, answer questions, and invite qualified guests to attend a vacation ownership presentation. Success in this position requires strong communication skills, a customer-focused mindset, and the ability to consistently achieve performance goals in a fast-paced environment.

Why Team Members Love Working Here:

• Day 1 health benefits eligibility, including medical, dental, and vision coverage
• Travel discounts and team member travel opportunities
• 401(k) with company match
• Paid vacation and paid sick time
• Tuition reimbursement programs
• Employee Stock Purchase Program
• Recognition programs and rewards
• Career development and advancement opportunities
• Employee Assistance Program supporting physical and mental well-being
• Contact owners and guests prior to arrival to provide concierge-style assistance and invite eligible guests to attend a vacation ownership presentation.
• Schedule qualified guests for tours and presentations while ensuring compliance with eligibility requirements and promotional guidelines.
• Achieve and exceed individual performance goals, tour booking targets, and other marketing metrics.
• Build rapport with guests and deliver exceptional customer service during all interactions.
• Confirm guest appointments to maximize attendance and improve tour show rates.
• Promote approved vacation ownership opportunities and future vacation package offerings.
• Address guest inquiries and assist with tour-related or marketing-related concerns.
• Support company marketing initiatives and ensure consistent execution of promotional campaigns.
• Distribute only approved Hilton Grand Vacations marketing materials and information.
• Adhere to company policies, gifting procedures, and operational standards.
• Maintain accurate records and documentation related to guest interactions and bookings.
• Collaborate with team members and leadership to support business objectives and create a positive team environment.
• Work a flexible schedule, including weekends, holidays, evenings, and other shifts as required by business needs.
• Perform additional duties and special projects as assigned.
• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Customer service, sales, marketing, hospitality, or call center experience preferred.
• Comfortable making outbound calls and engaging with guests over the phone.
• Goal-oriented with the ability to meet and exceed performance expectations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Intermediate computer proficiency, including Microsoft Office applications.
• Ability to quickly learn new systems and technology.
• Positive, professional, and engaging demeanor.
• Ability to work independently and as part of a team.
• Availability to work flexible schedules based on business needs.

Preferred Qualifications

• Hospitality, vacation ownership, timeshare, or travel industry experience.
• Previous experience in outbound sales, telemarketing, appointment setting, or lead generation.
• Experience working in a metrics-driven environment.