MCSO (Service Manager)
# MCSO (Service Manager) **Persada Auto Sdn Bhd** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Urgent hiring.........Service Manager – for our subsidiary Toyota 3S Centre Job Purpose To manage and oversee the Service Centre to ensure efficient workshop operations, excellent customer service, high-quality vehicle repairs and maintenance, and achievement of business targets in accordance with Toyota standards. Key Responsibilities Manage the daily operations of the Service and Workshop Department. Ensure vehicles are serviced and repaired according to Toyota standards and procedures. Monitor workshop productivity, efficiency, quality, and customer satisfaction. Lead, supervise, and motivate Service Advisors, Technicians, and other service staff. Monitor service bookings, workshop capacity, job progress, and vehicle delivery. Handle customer complaints and ensure timely resolution. Monitor service sales, labour sales, parts usage, and overall departmental performance. Ensure proper implementation of Toyota Service Marketing and customer retention activities. Monitor warranty claims and ensure compliance with Toyota warranty procedures. Ensure proper use and maintenance of workshop equipment, tools, and facilities. Ensure compliance with safety, environmental, and company policies. Prepare and review departmental reports and performance results. Work closely with Parts, Sales, and other departments to support overall dealership objectives. Requirements Must have a Degree in Automotive, Engineering, Business Management, or a related field. Minimum 5 years of experience in automotive after-sales/service operations, preferably with Toyota or another authorised dealership . Previous experience in a supervisory or managerial position. Good knowledge of vehicle servicing, repair processes, warranty, and workshop operations. Strong leadership, communication, and customer-service skills. Good understanding of service department KPIs and business performance. Able to work under pressure and manage a team effectively. Good computer and reporting skills. Willing to work according to dealership operating hours, including weekends when required.Key Performance Indicators (KPIs) Customer satisfaction and retention Able to work in Old Klang Road or Kepong area Prefer candidates can speak Chinese due to business and location requirements Age below 55 years old only Workshop productivity and efficiency Service revenue and profitability Technician productivity Service retention and repeat customers Quality of repairs and comeback rate Warranty compliance Overall Service Department performance Pay: RM6,000.00 - RM7,000.00 per month Benefits: Company car Opportunities for promotion Professional development Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-23, источник — Indeed.