Marketing & Sales Support Representative
Marketing & Sales Support Representative About us Terran Industries is a fast-paced and customer-centric axle supplier/distributor looking for a Marketing & Sales Support Representative for our Lisle, IL location. Position Summary The Marketing & Sales Support Representative provides administrative, marketing, and customer support to the sales team to help drive revenue growth and enhance customer satisfaction. This position assists with lead generation, marketing campaigns, customer communications, proposal preparation, CRM maintenance, sales reporting, and event coordination. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple projects in a fast-paced environment. Essential Duties and Responsibilities Sales Support Provide administrative support to the sales team and sales management. Prepare quotations, proposals, presentations, and sales documentation. Process and track customer inquiries, leads, and opportunities. Maintain accurate customer and prospect information within the CRM system. Monitor sales activity and generate reports on sales performance, forecasts, and pipelines. Coordinate customer follow-ups and assist with account management activities. Support the onboarding of new customers and dealer accounts. Marketing Support Assist in the planning and execution of marketing campaigns, promotions, and product launches. Manage marketing materials, brochures, product sheets, catalogs, and presentations along with sales rep marketing materials. Assist with website content updates and social media activities. Develop and maintain customer mailing lists and marketing databases. Support the creation of marketing content including articles, newsletters, case studies, and customer success stories. Coordinate trade show participation/customer events. Customer Service & Communication Serve as a point of contact for customers, distributors, and dealers. Respond to customer inquiries regarding products, pricing, order status, and marketing materials. Work closely with customer service, operations, and production teams to ensure timely communication and issue resolution. Maintain professional relationships with customers and prospects. Reporting & Data Management Generate sales and marketing performance reports. Track lead conversion activities and campaign effectiveness. Maintain accurate records of customer interactions, marketing activities, and sales opportunities. Analyze customer and market data to identify trends and business opportunities. Qualifications Education Associate's or Bachelor's degree in Marketing, Business Administration, Communications, Sales, or a related field preferred. Equivalent combination of education and experience may be considered. Experience 2+ years of experience in sales support, marketing coordination, customer service, or administrative support. Experience in manufacturing, distribution, automotive, RV, trailer, or industrial industries preferred. Experience using CRM systems and Microsoft Office applications. Required Skills Excellent written and verbal communication skills. Strong organizational and time management abilities. Advanced proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook. Experience with CRM systems (Microsoft Dynamics 365, Salesforce, HubSpot, or similar). Customer-focused mindset with strong interpersonal skills. Ability to prioritize multiple projects and meet deadlines. Strong attention to detail and accuracy. Basic understanding of digital marketing and social media platforms. Preferred Skills Experience with Microsoft Dynamics 365 CRM. Graphic design experience using Canva, Adobe Creative Suite, or similar tools. Experience with email marketing platforms. Knowledge of B2B sales processes and dealer networks. Familiarity with marketing analytics and reporting tools. Web Design & Maintenance pertaining to WordPress/Wix Physical Requirements Prolonged periods of sitting and computer use. Occasional lifting of marketing materials or trade show equipment up to 25 pounds. Ability to travel occasionally for trade shows, customer visits, and company events. Key Performance Indicators (KPIs) Lead response and follow-up time. CRM data accuracy and completeness. Marketing campaign execution and support. Sales quote and proposal turnaround time. Sales marketing materials preparedness/distribution Customer satisfaction. Trade show and event support effectiveness. Sales reporting accuracy and timeliness. Benefits Competitive salary and benefits package. Health, dental short term disability insurance. Paid time off and company holidays. 401(k) Reports To: Operations Manager Department: Sales/Marketing Employment Type: Full-Time (On-Site) Lisle, IL Salary: $65,000 per year This role serves as the bridge between R&D, marketing, sales, customer service, and customers, ensuring that the sales team has the tools, information, and support needed to drive business growth. Pay: $65,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-08-24, источник — Indeed.