Marketing Digital & Analytics Analyst
# Marketing Digital & Analytics Analyst **Agensi Pekerjaan Ideal Reliance** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Job Details: Work Location: Kuala Lumpur Contract Duration: 15 months Working Hours: 9:00 AM – 6:00 PM, 5 days per week (Monday to Friday) Hybrid Working Arrangement: 2 days in office, 3 days remote, subject to business requirements Salary Offered: RM 5,000 - RM 5,500 Key Accountabilities: Performance & Insights Monitor and analyze loyalty, CRM and App performance. Track key metrics including TAC, acquisition and retention. Provide insights and recommendations to drive business growth. Build and maintain regular performance dashboards and reports. Campaign & CRM Analytics Support customer segmentation and campaign targeting. Measure campaign effectiveness and identify optimization opportunities. Conduct post-campaign analysis and share key learnings. Support test-and-learn initiatives and A/B testing. App & Digital Product Support Monitor app adoption, engagement and customer journeys. Identify customer pain points and improvement opportunities. Provide data and insights to support company app roadmap decisions. Support business case development for new features and enhancements. Issue Management & Escalation Support Assess customer and business impact of issues. Support customer operations in escalation and provide updates for stakeholders. Tech Delivery & UAT Support Support business requirements, UAT and launch readiness activities. Track defects, enhancements and delivery progress. Coordinate testing for loyalty, CRM, voucher and app features. Monitor performance after launch and highlight issues or opportunities. Skills and Requirements: A degree holder, preferably in Marketing, Business, Data Analytics, Statistics, Information Systems, Computer Science, or a related discipline. CRM, Loyalty, or Digital Marketing experience Strong analytical and problem-solving skills Advanced Microsoft Excel and PowerPoint skills Experience in campaign performance reporting and dashboarding Experience working with data and systems Stakeholder and vendor management skills UAT testing and issue tracking experience Ability to analyse and translate data into actionable business insights Loyalty programme experience (e.g. airline, telco, banking, or retail) Power BI, other visualisation tools Experience supporting technology delivery or Agile projects Experience with CRM platforms such as Capillary, Salesforce, Adobe Campaign, or Braze Pay: RM5,000.00 - RM5,500.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-08, источник — Indeed.