Marketing Assistant (SAN MIGUEL)

Job Description

The Branch-Based Marketing Assistant is responsible in driving sales and enhancing customer satisfaction at the branch. This role involves meeting monthly sales targets for volume, installment, and repossession sales, while actively engaging with customers to address inquiries and provide tailored solutions. Responsibilities include managing the loan application process, preparing sales orders, and promoting cross-selling and up-selling opportunities. The assistant collaborates with Cluster Heads on marketing campaigns and monitors social media interactions to boost customer engagement.

Major Responsibilities

1. Meets or exceeds monthly targets for volume sales, installment sales, and repossessions to drive branch profitability in order to increase revenue and improved branch profitability.
2. Responds to customer inquiries, identify their needs, and present tailored offers to facilitate successful sales closures in order to achieve higher conversion rates and enhanced customer satisfaction.
3. Inputs and updates all inquiries in the Inquiry System to ensure precise status tracking and follow-up.
4. Guides customers in completing loan application forms, ensuring all submitted details and documents are validated for accuracy in order to facilitate higher accuracy in applications, reducing processing delays.
5. Endorses completed applications to the Branch Operations and Management Department (BOMD) and actively monitor the loan processing status in order to ensure timely processing of loan applications and enhanced customer experience.
6. Informs customers about the results of their loan applications and available financing options in order to increase transparency and customer trust in the loan process.
7. Prepares sales orders and delivery inspection reports, ensuring accuracy and timeliness in order to facilitate smooth order processing and enhanced customer delivery experiences.
8. Engages in cross-selling and up-selling activities for accessories and additional products to enhance the customer experience and increase sales.
9. Requests referrals from satisfied customers and follow up with closed accounts to explore opportunities for repeat purchases.
10. Follow-ups on all approved pending applications, ensuring their status is updated in the Inquiry System.
11. Reviews disapproved applications and submit comprehensive reports to facilitate possible reconsideration.
12. Works with Cluster Heads to design and post effective campaigns and advertisements for motorcycles, repossessions, parts, and services on social media platforms in order to enhance brand visibility and increased engagement on social media.
13. Monitors and responds to comments and inquiries on the Cluster Facebook page promptly and professionally in order to improve customer interaction and satisfaction on digital platforms.
14. Attends product knowledge training sessions regularly to enhance expertise and support daily operational activities.
15. Inspects and maintains installed streamers and promotional materials to ensure they are in excellent condition and current.
16. Adheres to Head Office guidelines for motorcycle displays to prevent damage and ensure an appealing presentation.
17. Maintains high customer acknowledgment standards, consistently practicing GST (Greeting, Smile, and Thank You) in order to improve customer relations and a welcoming branch environment.
18. Collaborates with designated personnel to address and resolve customer complaints, providing timely updates on the status of their concerns in order to increase customer satisfaction and retention through effective complaint resolution.
19. Performs other tasks given by the company official as the need arises.

Job Qualification

Educational Background:

Bachelor’s degree in Marketing, Business Administration, Finance, or a related field.

Professional Experience:

• Previous 1 to 2 years experience in marketing, sales, or customer service preferred.
• Fresh Graduate is open to apply.

Skills Required:

• Ability to sell effectively and drive sales initiatives.
• Commitment to providing exceptional customer service and addressing inquiries promptly.
• Excellent communication and interpersonal skills for engaging with customers and team members.
• Proficient in Computer and social media management, particularly Facebook.
• Ability to drive a motorcycle, with a valid motorcycle license.

Pay: From Php600.00 per day

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• San Miguel, Bulacan: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Location:

• San Miguel, Bulacan (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person