Market Operations Associate (Latin America, Fully Remote)
# Market Operations Associate (Latin America, Fully Remote) **Wingz PH** · Brazil · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$1,200 – $1,200` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Operations-Associate]` `[Market-Operations-Analyst]` `[Dispatcher]` `[Scheduling-Coordinator]` `[Logistics-Coordinator]` `[Operations]` --- ### About the Role About Wingz, Inc. Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). Our network of compassionate, credentialed drivers helps vulnerable populations gain access to the care they need. About the role - Market Operations keeps our markets running: enough verified drivers on the road, every trip assigned before the day begins, and every trip completed on time. You'll own a piece of that and be measured on it. This is a decision-making role, not a scripted one — you'll make calls, act, and explain your reasoning afterward. What you'll do If assigned to Driver Onboarding & Activation - Make fast first contact with new driver applicants and guide them through the application - Run onboarding interviews, group and 1:1, and decide who advances - Review driver documents for accuracy and compliance, and coach applicants through corrections - Coordinate background checks and screenings, and follow up until cleared - Run activation calls so new drivers are confident on the app before their first trip - Keep the roster current: expiration outreach, reactivation checks, and removing inactive drivers If assigned to Dispatch & Scheduling - Build driver schedules and assign trips against them - Sweep the current week for schedule gaps and fill them before trips go uncovered - Work inside our AI-assisted dispatching tools, producing and acting on the daily output - Flag where the tooling gets it wrong so it improves - Notify drivers of schedule changes If assigned to OTP Specialist - Monitor on-time performance live and intervene before a trip goes late, not after - Own urgent trip reassignments end to end: the decision, driver contact, and resolution - Keep clients informed before they have to ask - Step in when leads are tied up so nothing waits in a queue If assigned to Routing Specialist - Build and adjust routes for efficiency and reliability - Make sure drivers activate GPS well ahead of pickup - Chase and coach drivers who don't, before it becomes a data gap - Protect billing and claims accuracy by keeping trip data complete If assigned to Market Associate - Cover a portion of all three areas above in a newer or smaller market - Shift week to week toward whatever is currently limiting the market - Flag early which area is about to break Every Market Operations Associate, in every area - Own your daily and weekly targets, and know where you stand without being asked - Resolve problems in your area rather than handing them off - Escalate what's genuinely above your authority, with what you've already tried and what you recommend - Keep driver and trip records accurate in every system you touch - Improve the procedures you work from, and document the ones that don't exist yet - Cross-train as backup on one adjacent area - Bring us patterns, not just incidents What you'll need - 2-4 years in operations, dispatch, logistics, or program coordination, a role where you owned an outcome, not just a queue - Sound judgment without a script. Much of this work has no procedure for the situation in front of you - Comfort with tradeoffs. Some days you can cover one trip or the other, not both, and you'll need to decide quickly and defend the call - Comfort being measured daily. You should want the scoreboard, not avoid it - Ability to hold several threads at once and switch between them without dropping any - Strong written and verbal communication — most areas involve daily calls with drivers - Composure when things break. Some days are interrupt-driven and won't go as planned - Detail accuracy where a missed date or wrong record has real consequences - Strong spreadsheet skills and the ability to learn new tools quickly - Willingness to work ET hours, including weekend or holiday rotation depending on assignment - Reliable high-speed internet and a quiet space for video calls Bonus Points - NEMT, healthcare transportation, or other regulated service experience - Dispatch, fleet, or last-mile operations background - Applicant tracking or recruiting platform experience - Experience running group interviews or high-volume onboarding - Experience with AI-assisted operational tooling Why Wingz? - Mission-driven work that makes a tangible difference in people’s lives. - 100% remote work culture - A small, agile team where your impact is felt every day. - Competitive compensation and benefits. Originally posted on Himalayas
- Operations-Associate
- Market-Operations-Analyst
- Dispatcher
- Scheduling-Coordinator
- Logistics-Coordinator
- Operations
Наблюдалась 2026-10-05, впервые 2026-10-05, источник — Himalayas (JSON API).