Manufacturing Operations & Program Coordinator
# Manufacturing Operations & Program Coordinator **Northwest Helicopters LLC.** · Olympia, WA 98501 · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role Mechanical Specialties LLC is seeking a Manufacturing Operations & Program Coordinator to manage the flow of customer requirements from initial quotation through production and final shipment. This position coordinates customer orders, inventory requirements, manufacturing orders, engineering data, material availability, packaging, and shipping for helicopter cargo hooks, replacement parts, and related products. The position will also support expansion of the company’s product line by coordinating technical-data requests and communications between company engineering personnel and helicopter original equipment manufacturers. This is a hands-on individual-contributor position operating across sales, engineering, procurement, manufacturing, quality, and shipping. Although the position does not currently supervise personnel, it is responsible for actively tracking requirements, identifying gaps, obtaining status, and escalating unresolved issues to the General Manager. The person selected for this position will join Mechanical Specialties at the ground floor of its planned expansion. The successful candidate will help establish scalable processes, tracking systems, performance measures, and interdepartmental workflows as sales volume, product offerings, and staffing increase. Essential Duties and Responsibilities Quotations and Customer Coordination - Receive and process requests for quotation for helicopter cargo hooks, replacement parts, and related products. - Review each request to verify part numbers, aircraft applications, configurations, quantities, customer requirements, requested delivery dates, and documentation requirements. - Coordinate with engineering, manufacturing, procurement, and management when a quotation requires technical, material, cost, or production input. - Prepare and issue quotations using management-approved pricing, terms, and estimating methods. - Obtain General Manager approval before issuing quotations involving nonstandard pricing, discounts, special terms, development work, unusual delivery commitments, or other exceptions. - Maintain accurate records of open quotations, expiration dates, customer communications, and quotation status. - Follow up on open quotations and respond promptly to customer questions. - Communicate realistic lead times and avoid making delivery commitments that have not been validated by manufacturing, engineering, or procurement. Sales-Order Processing - Convert accepted quotations and customer purchase orders into sales orders. - Review each purchase order against the applicable quotation before accepting the order. - Verify part numbers, revisions, quantities, pricing, delivery dates, shipping instructions, documentation requirements, payment terms, and other customer requirements. - Identify and resolve differences between the quotation and purchase order before order acceptance. - Obtain management approval for nonstandard contractual requirements or commitments. - Issue order acknowledgements and communicate confirmed delivery expectations to customers. - Maintain visibility of open sales orders and communicate potential delivery problems before committed dates are affected. - Coordinate customer communication regarding order status, schedule changes, shipment information, and other order-related matters. Inventory and Production Planning - Monitor inventory levels of completed cargo hooks, replacement parts, subassemblies, and other finished products. - Review accepted sales orders, open quotations, historical demand, forecast demand, and anticipated product requirements when evaluating inventory needs. - Identify when inventory levels or projected demand require additional production. - Balance product availability against the risk of creating unnecessary or obsolete inventory. - Maintain accurate visibility of available inventory, allocated inventory, work in process, and projected shortages. - Alert the General Manager to inventory conditions that may affect customer deliveries or planned expansion. Manufacturing-Order Coordination - Determine when additional manufacturing orders are required based on inventory, accepted sales orders, approved forecasts, and management direction. - Prepare and open manufacturing orders after obtaining the required management approval. - Verify that each manufacturing order identifies the correct part number, drawing revision, bill of material, quantity, configuration, and required completion date. - Confirm that required engineering data, materials, purchased components, tooling, and outside processes will be available when needed. - Track approved manufacturing orders through completion. - Coordinate production priorities with manufacturing personnel. - Identify and escalate shortages, engineering constraints, capacity issues, or scheduling problems that threaten production or customer delivery requirements. Engineering and Configuration Coordination - Serve as the primary coordination point between engineering and manufacturing for drawings, specifications, bills of material, and other production information. - Review upcoming production requirements and ensure required engineering documents are completed, approved, and released before manufacturing needs them. - Maintain visibility of pending drawing revisions and their effect on scheduled manufacturing. - Identify conflicts involving incomplete, obsolete, unreleased, or inconsistent engineering data. - Confirm that manufacturing orders and production personnel reference the correct released drawing revisions and bills of material. - Escalate engineering-data and configuration issues before they interrupt production. - Track engineering actions associated with current products, product improvements, production needs, customer requirements, and new-product development. - Coordinate the flow of engineering information without assuming engineering approval or design authority. Procurement and Material Coordination - Serve as the primary coordination point between manufacturing and the company’s purchasing representative. - Provide purchasing with required quantities, need dates, production priorities, and applicable technical requirements. - Review upcoming manufacturing requirements to verify that raw materials, purchased components, outside processes, and services are ordered sufficiently in advance. - Identify long-lead materials, critical components, supplier delays, and other purchasing risks that may affect manufacturing schedules. - Track critical purchasing actions through receipt and availability for production. - Coordinate changing priorities or need dates with purchasing and manufacturing. - Escalate shortages or supplier problems early enough to permit corrective action or alternative planning. - Assist management and purchasing with demand forecasts and material projections as production volume increases. - Coordinate and monitor procurement requirements without replacing or supervising the purchasing function. Product-Line Expansion and OEM Coordination - Serve as the administrative and program coordination liaison between company engineering personnel and helicopter original equipment manufacturers. - Coordinate requests for drawings, specifications, interface information, installation data, aircraft configuration information, and other technical information required to evaluate or develop additional cargo-hook applications. - Identify the appropriate OEM personnel or departments needed to support technical-data requests. - Maintain a log of requested OEM data, points of contact, responsible personnel, open actions, received information, and required follow-up dates. - Coordinate meetings and communications among company engineering personnel, management, customers, and OEM representatives. - Track product-expansion opportunities from initial inquiry through technical evaluation and management decision. - Follow up consistently on outstanding OEM and engineering actions. - Protect proprietary, export-controlled, and otherwise restricted technical information in accordance with company procedures. - Ensure technical evaluations, design decisions, and engineering approvals remain with authorized engineering personnel. Final Packaging and Shipping Verification - Perform the final pre-shipment check for cargo hooks, parts, and related products. - Verify that the products, part numbers, quantities, configurations, and applicable revisions match the customer order. - Confirm that products have completed all required inspection and acceptance processes before shipment. - Verify that products are protected and packaged sufficiently for their weight, value, configuration, destination, and planned method of shipment. - Verify the shipping address, carrier, service level, account information, and any special shipping instructions. - Confirm that required certificates, packing documents, instructions, traceability records, and other customer deliverables are included. - Place a shipment on hold whenever the product, packaging, documentation, or shipping information does not meet the order requirements. - Coordinate correction of discrepancies before authorizing the shipment to proceed. - Maintain shipment records and provide tracking information to the customer. - Coordinate responses to shipping damage, shortages, incorrect shipments, or other delivery discrepancies. - Recognize that the final shipping check does not replace required product inspection, conformity acceptance, or release by authorized Quality personnel. Records, Tracking, and Reporting - Maintain accurate quotation, sales-order, manufacturing-order, inventory, engineering-action, procurement, and shipping information in the company’s approved systems. - Maintain organized and retrievable records of customer and OEM communications. - Provide the General Manager with routine status information concerning: - Open quotations - Accepted and pending orders - Upcoming and past-due deliveries - Finished-product inventory - Projected inventory shortages - Manufacturing-order status - Engineering constraints - Material and supplier risks - OEM technical-data requests - New-product and product-expansion opportunities - Develop and maintain effective trackers, forecasts, reports, and follow-up systems. - Identify recurring process failures and recommend corrective or preventive improvements. - Help develop scalable workflows and controls needed to support increased sales and production volume. - Support internal audits, customer inquiries, and quality-system or regulatory record requirements within the scope of the position. Authority Within established procedures and approval limits, this position is authorized to: - Prepare and issue quotations using management-approved pricing and standard terms. - Enter and process accepted sales orders. - Prepare and open manufacturing orders after obtaining management approval. - Establish and communicate internal need dates based on approved customer and production requirements. - Request information, status, and action from engineering, procurement, manufacturing, quality, and shipping personnel. - Place shipments on hold when the product, quantity, configuration, packaging, documentation, or shipping information does not match the customer order. - Escalate conditions that threaten product conformity, customer commitments, manufacturing schedules, or product-line expansion. Limitations of Authority This position is not independently authorized to: - Establish or modify company pricing. - Approve nonstandard discounts, commercial terms, warranties, delivery penalties, or contractual commitments. - Approve engineering designs, technical data, or drawing revisions. - Change part numbers, configurations, materials, processes, or bills of material without proper authorization. - Approve nonconforming product for use or shipment. - Perform independent product acceptance or Quality release unless separately trained and formally authorized. - Issue manufacturing orders without required management approval. - Make purchasing commitments assigned to the company’s purchasing representative. - Commit the company to a new product, aircraft application, delivery schedule, or technical capability without appropriate management and engineering approval. Minimum Qualifications - Strong working knowledge of the helicopter industry, including major helicopter manufacturers, aircraft models and configurations, industry terminology, and the relationships among OEMs, operators, maintenance providers, distributors, and parts manufacturers. - Experience in manufacturing coordination, production planning, aviation-parts sales, customer-order administration, purchasing coordination, product support, or a comparable technical manufacturing environment. - Ability to read and accurately interpret quotations, purchase orders, part numbers, drawing revisions, bills of material, manufacturing documents, and shipping requirements. - Ability to understand the relationship among customer demand, inventory, engineering data, material availability, manufacturing capacity, and delivery commitments. - Strong organizational skills and demonstrated ability to track numerous open actions through completion. - Ability to identify discrepancies involving part numbers, revisions, quantities, pricing, materials, configurations, lead times, and customer requirements. - Strong written and verbal communication skills. - Ability to communicate effectively and professionally with customers, OEM representatives, engineers, production personnel, purchasing personnel, suppliers, Quality personnel, and senior management. - Strong attention to detail and a willingness to stop and resolve discrepancies rather than passing them to the next department. - Ability to work independently, establish priorities, follow up persistently, and escalate problems when necessary. - Proficiency with email, spreadsheets, business software, and manufacturing or inventory-management systems. - Ability to develop effective processes and tracking systems in a growing organization where every procedure may not yet be fully established. Preferred Qualifications - Experience in FAA-regulated aviation manufacturing. - Familiarity with FAA production approvals, approved design data, configuration control, product traceability, and airworthiness documentation. - Experience working within an AS9100 or ISO 9001 quality-management system. - Experience with Quantum Control or another aviation-focused ERP or manufacturing-management system. - Experience with rotorcraft components, cargo hooks, serialized aircraft products, special processes, or replacement aircraft parts. - Experience coordinating directly with helicopter manufacturers or other aerospace OEMs. - Familiarity with proprietary, export-controlled, or otherwise restricted technical data. - Experience supporting the introduction of new products or expansion of an aerospace product line. Measures of Successful Performance Performance will be evaluated based on: - Accuracy and response time of customer quotations. - Accuracy of sales-order entry and order acknowledgement. - Timely identification and resolution of purchase-order discrepancies. - On-time customer delivery performance. - Accuracy of inventory information and production requirements. - Reduction in production interruptions caused by missing drawings, materials, purchased components, or planning actions. - Timely opening and tracking of approved manufacturing orders. - Accuracy of shipped products, packaging, and documentation. - Effectiveness in identifying and escalating schedule risks before delivery commitments are missed. - Timeliness and completeness of OEM technical-data follow-up. - Progress of product-expansion opportunities through engineering evaluation. - Effectiveness in keeping customers, engineering, procurement, manufacturing, quality, shipping, and management aligned. - Development of reliable, scalable processes capable of supporting company growth. DETAILS · Shift: Mon-Fri 8am-5pm · Pay: $31-$40hr Pending Experience · Upward movement · Matching 401K · Medical, Dental, Vision · PTO & Sick Leave If interested please submit your resume with a cover letter. Cover letter should address your previous experience and roles regarding the responsibilities, qualifications and skills required along with why are you the person to fill this position? Want to know more? Contact us at 360-754-7200, Send your Resume to kbaxter@nwhelicopters.com https://mechspecialties.com/careers/ Pay: $31.00 - $40.00 per hour Expected hours: 40.0 per week Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Employee discount - Health insurance - Life insurance - Paid time off - Retirement plan - Vision insurance Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-05, источник — Indeed.