Managing Director, Financial Services, Account Management, APAC

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About Jones Lang LaSalle (JLL)

JLL is a Fortune 500 real estate professional services and investment management firm, committed to shaping a brighter future through world-class advisory, services, and technology. Our people are dedicated to excellence, collaboration, and innovation. As part of the global "One JLL" initiative, we deliver seamless, integrated solutions for clients by combining our business lines, fostering a unified culture, and leveraging advanced technology across our global network.

About Real Estate Management Services (REMS)

JLL's Real Estate Management Services (REMS) manages over 5 billion square feet of property globally, across 277,000 sites. REMS offerings include integrated services like property management, workplace management, and sustainability solutions. It helps occupiers and investors optimize workplace experience and drive efficiency through technology-enabled, human-centric strategies.

Role Summary

The Managing Director, Financial Services, Account Management Asia Pacific role leads a strategic portfolio of financial services clients across APAC, with direct accountability for client satisfaction and retention, growth, profitability, and operational excellence. This role orchestrates integrated real estate solutions for major banking, insurance, and financial institutions in domestic, regional, and global markets, serving as the primary relationship owner and trusted advisor to C-suite executives.

The role requires strong leadership skills, a strong technology and AI mindset to transform operations, reduce the cost-to-serve, and build differentiated, high-margin offerings tailored to the financial services sector. You will collaborate with service line leaders across Workplace Management, Project & Development Services, Portfolio Services, Capital Markets, and Valuation to deliver seamless, enterprise-wide solutions that position JLL as the partner of choice.

Key Accountabilities

Client & Business Strategy

• Secure and retain strategic accounts through proactive relationship management and targeted retention strategies.
• Prioritize and lead critical renewals with key financial institutions, ensuring strong C-suite engagement (CFOs, COOs, Heads of Real Estate) and CRE stakeholder management.
• Expand our new business pipeline with priority regional-based institutions through targeted stakeholder mapping and executive outreach, and work with geographic business development leads to build the new business pipeline with selected domestic financial institutions.
• Develop and execute comprehensive account plans aligned with client business objectives, identifying cross-service line expansion opportunities.

Operational Excellence, Transformation & Technology

• Ensure operational excellence for the portfolio of accounts.
• Ensure the "push and pull" of the platform for standards, transformation, and compliance, and visibility of this to our clients.
• Drive operational transformation and leverage variable resourcing models and digital platforms to reduce cost-to-serve while improving quality and compliance.
• Lead the implementation of AI-focused technology programs to enhance service delivery, productivity, and decision-making.
• Embed innovation into client engagements through sector-specific case studies for a multi-X winning proposition.

People & Culture

• Build, mentor and lead cross-functional, geographically dispersed account teams, empowering talent development and high performance.
• Drive talent programs with HR to improve employee engagement and belonging, and development and retention of high-value talent.
• Train and develop AI and digital capabilities within the client-facing workforce.
• Promote global mobility to strengthen knowledge transfer and career pathways.

Sales, Growth & Market Presence

• Accountable for the P&L, Fee Revenue, and margin year-on-year growth, client satisfaction (NPS), and operational KPIs.
• Accelerate growth in higher-margin offerings aligned with client spend priorities.
• Represent JLL at industry forums, client events, and market-facing activities to enhance brand presence and establish thought leadership.
• Participate in the Global Financial Services Division (virtual) forums.

Skills & Competencies

Leadership & Strategic Mindset

• Strategic vision balanced with hands-on execution—able to shape long-term strategy while managing day-to-day client needs.
• Proven success managing large, complex client relationships in banking, insurance, or financial services.
• Strong commercial acumen with track record of driving revenue growth and achieving ambitious financial targets.

Technology & AI Orientation

• Experience implementing client service innovations, transformational real estate programs, or technology platforms.
• Appetite to leverage AI, data analytics, and digital tools (e.g., Corrigo) to modernize operations and create client value.

Operational Competence

• Highly operationally competent with a willingness to engage in the granular detail of service delivery.
• Hands-on approach to problem-solving, process optimization, and risk mitigation in regulated environments.

Other Requirements

• Bachelor's degree in Business, Real Estate, Finance, or related field.
• Minimum 15 years of progressive experience in commercial real estate, corporate real estate, or professional services.
• Extensive APAC market experience with cultural fluency and established networks across multiple markets.
• Self-motivated, driven, and people and customer-centric.
• Exceptional executive presence and communication skills; able to build trust with C-suite stakeholders.
• Demonstrated ability to lead matrixed, geographically dispersed teams in a collaborative "One JLL" environment.

What You Can Expect from Us

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.