Manager, Workforce Management

Job Title: Manager, Workforce Management

Location: Remote

Employment Type: Full-time

Salary Range: $65,000-$70,000, based on experience

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

Be part of a team enabling access to better healthcare at SteadyMD!

SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and Fortune 100 companies like Amazon, AmerisourceBergen, and Abbott. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. We’ve raised over $60 million in funding from top tier investors including Lux Capital, Pelion Ventures and AB Health Ventures.

Key Responsibilities:

- Program Coverage: Monitor daily coverage for key programs by reviewing reports and the scheduling platform, and take necessary actions to fill gaps (Slack announcements, email outreach, etc.).

- Workforce Management Queue: Oversee and ensure timely resolution of tasks related to clinician scheduling, onboarding, and other workforce management needs.

- Team Management: Conduct weekly team meetings, 1:1 meetings with direct reports, and monitor individual team members’ performance.

- Incentive Tracking: Manage and report on incentive programs for clinicians, ensuring accuracy and timely communication.

- Clinician Communication: Lead the dissemination of important updates (e.g., holiday schedules, program changes) via email or Slack.

- Special Projects: Manage staffing schedules and projects related to clinician communications and operational updates, as well as handling any escalated issues related to workforce management.

- Cross-Team Collaboration: Work closely with clinical teams and other departments to address staffing and coverage-related needs.

• Additional tasks as assigned

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• 3+ years of experience in workforce management, operations, or a similar role.
• Strong communication, leadership, and organizational skills.
• Proficiency in telehealth platforms, workforce management systems, and Looker.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Originally posted on Himalayas