Manager, PMO

Practice: US - Professional Services

Position Title: Manager, PMO

Position Location: Remote, USA

Reports to: Senior Director

Position Summary

The PMO Manager provides leadership and oversight for the team of Project Managers within the Digital Workplace Practice. This role is responsible for ensuring consistent, high-quality delivery of customer-facing professional services engagements through strong project governance, standardized methodologies, financial discipline, and continuous improvement.

The PMO Manager leads, develops, and mentors Project Managers; monitors the health and performance of the project portfolio; serves as a point of escalation for delivery issues and risks; and partners with Delivery Management, Resource Management, Sales, and organizational leadership to ensure projects achieve customer and business objectives.

Key Responsibilities

• Lead and develop the PMO team, including coaching, mentoring, onboarding, training, goal setting, performance management, and career development of Project Managers.
• Establish and maintain PMO governance, standards, processes, tools, and project management methodologies that drive consistency, accountability, and delivery excellence.
• Oversee the overall health and execution of the project portfolio, ensuring projects remain aligned to scope, schedule, financial objectives, customer expectations, and established delivery standards.
• Serve as an escalation point for project risks, issues, customer concerns, and delivery challenges, partnering with appropriate stakeholders to drive timely resolution.
• Drive consistent project and portfolio reporting, including KPIs, dashboards, risks, financial performance, resource needs, and executive-level reporting.
• Ensure strong financial management of projects, including oversight of budgets, margins, rates, resource utilization, billing, and other key financial measures.
• Partner closely with Delivery Managers and Resource Management to support effective staffing, capacity planning, project assignments, and successful project execution.
• Collaborate with Sales, technical practices, customers, partners, and organizational leadership to promote effective handoffs and consistent, high-quality customer experience.
• Identify and implement opportunities for continuous improvement that strengthen PM effectiveness, operational efficiency, project outcomes, and customer satisfaction.
• Lead complex or strategic customer programs and provide hands-on leadership for high-impact engagements as needed.
• Project Management roles may require periodic travel pending client requirements.

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 7+ years of project/program management experience, including leadership of complex, customer-facing initiatives.
• Strong understanding of project management methodologies, governance, risk management, financial management, and portfolio management.
• Strong executive communication, customer relationship management, conflict resolution, analytical, and problem-solving skills.
• Ability to effectively collaborate across Sales, Delivery, technical teams, executive leadership, customers, and external partners.
• Strong working knowledge of project and portfolio reporting tools and Microsoft Office applications.
• Project Management Certification from a recognized training body or university, such as Project Management Professional (PMP)

Preferred Qualifications

• Experience leading a PMO or project management function within a Professional Services or technology services organization.
• Experience and understanding of Digital Workplace solutions with demonstrated success managing complex customer engagements across multiple technologies and delivery teams.
• Strong understanding of PMI/PMBOK principles and project management best practice.