Manager – Operations & Administration
# Manager – Operations & Administration **Qxl diagnostics** · Kengeri, Bengaluru, Karnataka · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Experience Required: 5+ years in operations & administration, in healthcare facilities or any other service industries. Job Summary: The Manager – Operations & Administration will oversee and streamline all non-technical operations in a super-speciality diagnostic laboratory serving hospitals, clinics, and labs. The role involves managing logistics, client relationships, compliance, finance, HR, IT, and overall administrative functions to ensure smooth business operations. Key Responsibilities: 1. Logistics & Supply Chain Management Supervise sample pickup, transportation coordination, and real-time tracking. Ensure cold chain management for temperature-sensitive samples. Oversee inventory and reagent supply management to prevent shortages. Manage courier and logistics partner coordination for timely deliveries. Monitor turnaround time (TAT) to ensure operational efficiency. 2. Sales & Marketing Support Assist in business development and key account management for B2B clients. Coordinate with the sales team to improve client engagement and satisfaction. Support digital marketing efforts (SEO, PPC, social media, website). Oversee online reputation management and market research for competitor analysis. 3. Accounts & Finance Administration Manage invoicing, billing, and timely payment collections. Ensure compliance with tax regulations and other financial filings. Assist in financial forecasting, budgeting, and credit risk assessment. Work closely with finance teams for accurate record-keeping and reporting. 4. Human Resources & Recruitment Oversee recruitment, onboarding, and training of technical & non-technical staff. Ensure compliance with labor laws and manage payroll processing. Implement workforce performance management strategies. Develop employee engagement and retention programs. 5. IT & Infrastructure Management Ensure smooth operation of LIMS (Laboratory Information Management System). Supervise cybersecurity and data protection measures. Coordinate software and hardware upgrades. Maintain the laboratory website and B2B client portal. 6. Customer Service & Public Relations Manage a dedicated helpline and client support for B2B partners. Ensure prompt resolution of client queries and concerns. Handle crisis management and communication for service-related issues. Drive customer feedback collection and service improvement initiatives. Support PR and branding activities for the laboratory. 7. Maintenance & Facility Management Oversee biomedical waste disposal compliance. Ensure lab infrastructure upkeep, including equipment servicing. Manage power backup systems and emergency preparedness. Implement safety protocols and hazardous material handling training. Maintain hygiene and sanitation standards within the facility. Key Skills & Competencies: ✔ Strong leadership and organizational skills ✔ Excellent communication and stakeholder management ✔ Knowledge of healthcare compliance and regulatory frameworks ✔ Experience in logistics, finance, and business operations ✔ Proficiency in LIMS software and digital tools ✔ Problem-solving and crisis management abilities Qualifications: Education: Bachelor’s or Master’s in Business Administration, Healthcare Management, Operations, Supply Chain Management, Finance, or related fields. A background in diagnostics, pathology labs, or healthcare administration is a strong advantage. Experience: Minimum 3 years in operations, administration, logistics, finance, or quality assurance within diagnostic labs, hospitals, healthcare services, or related industries. Experience in managing B2B client operations, supply chain, and compliance is highly preferred. Job Type: Full-time Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-21, источник — Indeed.