Manager On Duty

Job description 職位描述

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Represent management in handling all guest enquiries 代表管理層處理一切賓客查詢

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Handle emergency incidents in accordance with hotel policies and procedures 依據酒店政策及程序處理緊急事件

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Monitor guest satisfaction metrics (e.g., online reviews) and identify opportunities for improvement 監察賓客滿意度指標（如網上評價），並識別改善機會

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Assist the Assistant Front Office Manager in managing the daily operations of the front office, ensuring the smooth operation of the reception counter 協助前台助理經理管理前台日常運作，確保接待櫃檯運作順暢

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Assist in operational areas as needed, including covering Front Desk breaks, bell service, or other roles during peak periods 按營運需要提供協助，包括於高峰時段替補前台休息、行李服務或其他崗位

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Coordinate with Security regarding any suspicious activity, criminal acts, or safety hazards 就任何可疑活動、犯罪行為或安全隱患與保安部協調

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Complete and review daily reports, including occupancy, revenue, and incident logs 完成並審閱每日報告，包括入住率、收入及事故記錄

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Ensure accurate completion of shift handover documentation 確保班次交接文件準確完成