Manager of Office Operations & Culture
Position Title: Manager of Office Operations & Culture Reports to: Chief Operating Officer (COO) Location: 1649 61st Street, Brooklyn, NY 11204 — Onsite Pay: $85,000 – $95,000 annually Schedule: Monday to Thursday, 9:00am to 5pm; Friday 9:00am to 3:00pm About People Care People Care has served New York patients and families for 50 years and we are looking for you to enter the next 50. At People Care, we believe exceptional care and service depends on exceptional staff. Since 1976, we've been helping New Yorkers live safely and independently at home while providing our caregivers with the support, training, flexibility, and respect they deserve. Employing roughly 4,300 caregivers across New York City and Long Island, we're seeking a compassionate, detail-driven leader who will help keep our headquarters running so every department can focus on patient care. People Care operates on the Entrepreneurial Operating System (EOS). Every role is built around clear accountability, meaningful goals, consistent follow-through, and structured problem-solving. Operating within this system — and living our five core values (Care Deeply, Be Transparent, Row Together, Go Beyond, Spark Growth) — is part of how we work. About the Position People Care is scaling fast, and with that growth we need someone who identifies gaps, manages them, and plans ahead. This is not a maintenance role — we're looking for someone who can bring structure to ambiguity, create accountability where it may not yet exist, and own this function with minimal executive involvement. The Manager of Office Operations & Culture is an operational leader who builds and owns the systems that keep People Care's headquarters and satellite locations running — office operations, facilities, the call center, front desk, workplace culture, employee engagement, and internal communications. The right person is a builder: someone who sees what is missing, designs the fix, implements it, and holds people to it — while fostering a positive, connected workplace culture across every location. Responsibilities Call Center Operations Supervise and schedule the call center team to ensure consistent phone coverage during business hours Monitor call volume, hold times, and service quality; coach reps on professionalism and accuracy Maintain call scripts, directories, and escalation procedures; update as departments and contacts change Coordinate with Coordination and Clinical when call routing or triage protocols change Front Desk Operations Supervise front desk receptionists across shifts; ensure professional greeting, visitor management, and package/mail handlin Maintain the visitor log and ensure compliance with building security and company policies Manage incoming and outgoing mail, courier packages, and certified-mail tracking Cleaning & Facilities Supervise the cleaning crew and manage cleaning schedules at Brooklyn headquarters Coordinate with building management for maintenance requests, repairs, and inspections; serve as the point of contact for building emergencies and utility issue Manage procurement of supplies and equipment — including processing orders, tracking deliveries, and creating purchase orders — and maintain vendor relationships and reordering schedules Oversee conference room setup, equipment readiness, and shared-space maintenance Ensure all locations meet health, safety, and accessibility standards Company Culture & Employee Engagement Plan and coordinate team-building activities, celebrations, and morale events (birthdays, holidays, milestones) Manage office ambiance including lobby TV screens, digital signage content, and common-area presentation Create a welcoming, energized office environment that reflects People Care's values Own internal communications displayed in shared spaces; coordinate company-wide events with department heads Build and maintain employee engagement programs that reinforce People Care's values and keep staff connected across locations COO & Executive Support Provide direct operational support to the Chief Operating Officer on office-level projects, follow-through, and cross-departmental coordination Prepare operational summaries, reports, and status updates as needed by the COO Serve as the COO's point person for day-to-day headquarters logistics and operational follow-through Day-to-Day Handle day-of staffing gaps in call center or front desk coverage (fill in or arrange backup) What Success Looks Like Problems are identified & solved before leadership hears about them. Teams are organized, supported, and held accountable. Processes are documented and improved. KPIs and scorecards provide visibility into performance. Workplace culture is positive, engaging, and aligned with our values. People have confidence that things are handled. The Ideal Candidate You are: A self-starter who doesn't wait to be told what to do Highly organized and detail-oriented Comfortable in a fast-paced, changing environment Able to juggle multiple priorities without becoming overwhelmed Technology and AI savvy Strong enough to hold people accountable Resourceful, proactive, and solution-oriented More energized by building something new than maintaining what already exists Qualifications Required 5+ years of office operations, facilities management, or operational leadership experience, preferably in a healthcare or multi-site environment Proven experience supervising a team of 8+ direct reports across multiple functions and building operational systems from the ground up Strong organizational and multitasking skills with attention to detail Professional communication skills — comfortable interacting with staff at all levels, vendors, and visitors Proficiency with Microsoft Office (Outlook, Excel, Word), AI productivity tools, and modern office technology Preferred Experience in a home care or healthcare agency environment Experience creating KPIs, dashboards, scorecards, or reporting tools Bilingual English/Spanish Familiarity with EOS or a structured operating system Apply Today: Applicants can apply via: https://www.indeed.com/cmp/People-Care-Inc-2/jobs Or by Email: adminhr@peoplecare.com If a current People Care team member referred you, please mention their name in your application. People Care is an Equal Opportunity Employer. The agency and its personnel respect the confidentiality of patients, their families and agency employees. Strict adherence to agency Health Insurance Portability and Accountability Act and People Care's policies and procedures regarding confidentiality is required.
Наблюдалась 2026-09-14, впервые 2026-09-09, источник — Indeed.