Manager, IT Business Analysis (UAE National)

Job Purpose:

The Manager, IT Business Analysis turns business needs into well-defined digital solutions across EDB’s priority programmes. Working with Business, IT and enterprise functions such as Risk, Compliance, Operations, Finance and HR, the role leads business analysis from discovery to Go-Live with a product owner mindset: framing work around customer and business outcomes, crafting end-to-end digital journeys and prioritizing what delivers the most value. It works within EDB’s change-governance standards, reports against agreed metrics and raises risks, issues and blockers early. In line with EDB’s agentic-AI-based delivery model, it uses AI to produce requirements, workflows and indicative UI wireframes, and sets the standard for business analysis across the bank.

Key Roles and Responsibilities:

Business Analysis Responsibilities:

• Lead business analysis on assigned programmes from discovery to Go-Live: elicit and analyze requirements through workshops and interviews, and produce BRDs, functional specifications, user stories and clear acceptance criteria.
• Work iteratively with the business – draft early, review while gathering requirements, refine to sign-off – and stay engaged through design, build, SIT, UAT and Go-Live rather than handing over at sign-off.
• Map as-is and to-be processes; identify bottlenecks, control gaps and manual effort; and recommend simplification, automation and straight-through processing.
• Maintain end-to-end traceability from business objective to requirement, design, test case and defect; review vendor specifications and test coverage; and support SIT, UAT and business sign-off.
• Work across Business, IT and enterprise functions – Risk, Compliance, Legal, Finance, Operations, HR and Audit – to align requirements and secure timely decisions and sign-offs

Product Ownership Responsibilities:

• Bring a product owner mindset to every initiative: frame it around the customer and business outcome, the problem it solves and how its value will be measured.
• Craft end-to-end digital journeys for customers, Relationship Managers and operations teams – mapping today’s pain points and designing target journeys that remove manual steps, handoffs and re-keying.
• Shape scope into MVPs and phased releases, write epics and user stories, and own and prioritise backlogs with business owners on value, risk, regulatory need and effort.
• Define journey success measures such as turnaround time, straight-through-processing rate and adoption, and track them after Go-Live.

AI-Assisted Delivery Responsibilities:

• Use EDB-approved AI tools to accelerate the drafting of requirements, user stories, acceptance criteria and test scenarios, verifying and owning every output.
• Build AI-assisted workflows, BPMN process flows and indicative UI wireframes that let the business picture the end result early, and iterate them with stakeholders before build.
• Apply responsible-AI practice: approved tools only, data kept within approved boundaries, and human review and sign-off before any AI-drafted content is final.
• Contribute reusable prompts, templates and agent workflows to EDB’s agentic-AI delivery model.

Governance, Reporting and Risk Responsibilities

• Adhere to EDB’s change-governance standards – stage gates, change control, approvals and documentation – and apply BA and project management principles consistently across programmes.
• Manage requirement changes, decisions and dependencies through formal change control, and ensure solutions meet regulatory, compliance, risk, control and audit requirements.
• Provide regular, structured status reporting and track delivery and BA metrics – requirements progress, sign-offs, change volumes, defect trends and benefits – for programme leadership.
• Highlight risks, issues and blockers early, before they become serious, with their impact and a recommended mitigation, and escalate them through the right forums.