Manager Customer Success - Product Adoption
# Manager Customer Success - Product Adoption **MyOperator** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success-Manager]` `[Account-Manager]` `[Product-Adoption-Manager]` `[Customer-Success-Lead]` `[Product-Growth-and-Adoption-Manager]` `[Product-Success-Manager]` `[Customer-Adoption-Specialist]` `[Platform-Adoption-Manager]` `[Customer-Success]` --- ### About the Role This is a remote position. Job Description The Manager Customer Success will work closely with the Team Leads - Customer Success/support to improve the overall customer experience and to enhance the working of the internal team members. He/She will be reporting to the Senior Manager - Customer Support and work with him to improve the ARPU of the existing clients. Key Responsibility Area - Lead the Customer Success function by training, engaging and developing your team - Manage the daily activities of Team Leads and below. - Working on new strategies to improve the overall customer experience, and minimize churn. - Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth. - Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients. - Interacting with the Sales team to work on inter-departmental challenges Requirements Requirements - Postgraduate in MBA. - A customer-focused mindset, putting the customer experience first in every action you take - Exceptional account management and customer service skills backed up with excellent written and verbal communication skills - Has been in the leadership role of the similar profile from past 2-3 years - Experience working in a B2B SaaS organization - Technically proficient - Excellent listening skills - Ability to effectively communicate at all levels of the organization. - Excellent problem-solving skills - Extremely process-oriented - Experience leading, coaching, and empowering your team to do their best work KPI - To increase the count of references to 100% per CSM within 6 months - To reduce the percentage of churn rate to 30% of present churn rate and maintain the same for subsequent months within a year. - To increase the MRR of the non enterprise clients to 20% - To increase the product usage Benefits 100% Remote Working ESOPS Originally posted on Himalayas
- Customer-Success-Manager
- Account-Manager
- Product-Adoption-Manager
- Customer-Success-Lead
- Product-Growth-and-Adoption-Manager
- Product-Success-Manager
- Customer-Adoption-Specialist
- Platform-Adoption-Manager
- Customer-Success
- Customer-Success-Management
- Customer-Experience-Manager
- SaaS-Customer-Success
- Customer-Success-Professional
- Customer-Success-Account-Manager
- Customer-Success-(CSM)
Наблюдалась 2026-10-16, впервые 2026-10-15, найдена на 2 площадках, источник — Himalayas (JSON API).