Manager, Customer Success Ops Specialist (IPPD) [Temp - 1 year]
# Manager, Customer Success Ops Specialist (IPPD) [Temp - 1 year] **Skills and Workforce Development Agency** · Geylang · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role The Customer Success Ops Specialist supports the operational delivery of customer success, stakeholder engagement and product adoption activities for the Jobs-Skills Portal (JSP) and related Jobs-Skills Intelligence (JSI) products. The role focuses on stakeholder support operations, feedback management, reporting, onboarding coordination and operational follow-through to ensure positive user experiences and effective adoption of products and services. This role provides operational support during a period of increased stakeholder engagement and product rollout activities associated with JSP enhancements, JSI tools and AI Skills@Work initiatives. What you will be working on: Stakeholder Support & Enquiry Management - Coordinate and track stakeholder enquiries received through various engagement channels. - Monitor response timelines and ensure timely follow-up with relevant internal stakeholders. - Support stakeholder onboarding activities and facilitate access to products, tools and resources. - Maintain records of stakeholder interactions and support requests. Customer Success Operations - Consolidate, monitor and analyse stakeholder feedback received from user engagements, outreach activities and product launches. - Maintain customer success trackers, engagement logs and feedback repositories. - Coordinate follow-up actions arising from stakeholder feedback and operational issues. - Support implementation and testing of process improvements arising from user feedback. Product Adoption Support - Support outreach and engagement activities aimed at increasing awareness and adoption of JSP and JSI products. - Assist in organising onboarding sessions, demonstrations, briefings and product launch activities. - Track stakeholder participation, engagement metrics and adoption indicators. - Support preparation of adoption and engagement reports for management review. Data Management & Reporting - Maintain and update stakeholder databases, engagement records and customer success dashboards. - Support data collection, analysis and reporting relating to stakeholder engagement, user feedback and product adoption. - Prepare regular reports, presentations and updates for internal stakeholders and management. Operational Coordination - Coordinate logistics and administrative support for stakeholder engagement activities, workshops, outreach events and product launches. - Support project teams in tracking action items and implementation timelines. - Maintain documentation related to customer success processes, workflows and standard operating procedures. Requirements Experience - Experience in customer service operations, stakeholder engagement support, programme administration, project coordination, customer success operations or related roles. - Experience in coordinating multiple stakeholders and managing operational processes is an advantage. - Experience supporting digital products, platforms or service delivery initiatives will be beneficial. Skills & Competencies - Strong organisational and coordination skills. - Good stakeholder management and communication skills. - Strong attention to detail and follow-through. - Ability to manage multiple priorities and deadlines. - Proficiency in Microsoft Office applications, particularly Excel and PowerPoint. - Ability to analyse information and present insights clearly. - Experience working with CRM systems, stakeholder databases or reporting tools is an advantage. Key Deliverables - Timely coordination and follow-up of stakeholder enquiries and requests. - Accurate maintenance of stakeholder engagement and feedback records. - Effective support for onboarding, outreach and product launch activities. - Timely preparation of customer success, engagement and adoption reports. - Operational support for JSP, JSI and AI Skills@Work initiatives. Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP. About Skills and WorkforceDevelopment Agency The Skills and WorkforceDevelopment Agency (SWDA) drives lifelong learning and workforce development toenable Singaporeans to take charge of their careers, learn for life, accessgood jobs, and grow in fulfilling careers. We enable employers to build askilled, future-ready workforce, design quality jobs, and adopt skillsrecognition practices. Together with our partners, we build a trusted,high-quality, industry-relevant, and innovative ecosystem that meets theevolving workforce needs of both businesses and workers. For more information, please visit www.swda.gov.sg.
Наблюдалась 2026-09-30, впервые 2026-09-30, источник — Indeed.