Manager of Clinic Operations & Growth

Manager of Clinic Operations & Growth

Company: Well Zone Medical Group Location: London, United Kingdom (Multiple Clinic Locations) Job Type: Full-time, Permanent | On-site Salary: £50,000–£70,000 per annum Performance Bonus: Up to £10,000–£15,000 annually

About Well Zone Medical Group

Well Zone Medical Group is a growing London-based private healthcare group providing a broad range of medical, diagnostic, dental and aesthetic services.

Operating across multiple locations in London, including Bermondsey, Ilford and Knightsbridge, we are entering an exciting new phase of business development, operational improvement and commercial expansion.

Our ambition is to build a highly efficient, patient-centred and commercially successful healthcare group recognised for clinical excellence, outstanding patient experience and sustainable growth.

We are seeking an ambitious, commercially minded and results-driven Manager of Clinic Operations & Growth to play a central role in achieving this vision.

The Opportunity

This is not a traditional clinic administration position.

We are looking for an experienced manager who combines strong operational leadership with commercial awareness, entrepreneurial thinking and the ability to deliver measurable business improvements.

The successful candidate will oversee the operational and commercial performance of our two established clinics and Knightsbridge consultation facility.

Working directly with senior leadership, you will be responsible for improving operational efficiency, strengthening financial performance, developing growth opportunities and ensuring an exceptional patient experience.

This is a hands-on leadership role with significant responsibility, autonomy and opportunities for career progression.

Key Responsibilities1. Clinic Operations & Leadership

• Oversee day-to-day operations across multiple clinic locations.
• Lead, motivate and manage multidisciplinary administrative and operational teams.
• Improve staff productivity, appointment capacity and clinical room utilisation.
• Establish clear operational procedures, accountability structures and performance standards.
• Identify operational inefficiencies and implement practical, measurable improvements.
• Coordinate staff scheduling, resource allocation and service delivery.
• Work closely with clinical leadership to support compliance with CQC requirements and clinical governance standards.

1. Commercial Growth & Business Development

• Develop and implement strategies to increase clinic revenue and profitability.
• Identify new business opportunities, partnerships and potential revenue streams.
• Improve patient acquisition, enquiry conversion and appointment booking performance.
• Develop patient retention and reactivation strategies.
• Support the expansion of existing medical, dental, diagnostic and aesthetic services.
• Coordinate marketing activities, digital campaigns, CRM systems and referral partnerships.
• Analyse market opportunities and competitor positioning.
• Develop commercially appropriate pricing and service packages while maintaining ethical healthcare standards.

1. Financial Management & Profitability

• Monitor clinic-level profit and loss performance, operating budgets and expenditure.
• Analyse revenue, margins, operating costs and profitability across service lines.
• Develop financial reports, operational dashboards and key performance indicators.
• Identify opportunities to reduce unnecessary expenditure without compromising patient safety or service quality.
• Support financial planning, revenue forecasting and budgeting.
• Establish measurable financial and commercial targets in collaboration with senior leadership.

1. Patient Experience & Service Excellence

• Improve the complete patient journey, from initial enquiry through consultation, treatment and follow-up.
• Ensure consistently high standards of customer service across all locations.
• Improve communication, appointment coordination and patient follow-up systems.
• Develop strategies to improve patient satisfaction, loyalty and retention.
• Monitor patient feedback and implement service improvements.
• Work collaboratively with clinical teams to maintain patient-centred, safe and professional healthcare services.

1. Performance Management & Strategic Development

• Establish and monitor operational and commercial KPIs.
• Produce regular performance reports for senior management.
• Implement structured improvement plans with clear responsibilities and deadlines.
• Lead operational change and support organisational development.
• Contribute to the long-term expansion and strategic direction of the group.
• Build scalable systems and processes to support future growth.

Essential Requirements

• Approximately 5–7 years of relevant professional experience, including significant management responsibility.
• Proven experience in private healthcare, outpatient clinics, medical aesthetics, dental services or a comparable multi-site service business.
• Strong commercial awareness and understanding of revenue generation, profitability and business performance.
• Demonstrable experience managing teams, improving operational performance and delivering measurable results.
• Sound understanding of budgeting, financial reporting and performance indicators.
• Experience with CRM systems, digital marketing, patient acquisition or sales conversion processes.
• Excellent leadership, communication and organisational skills.
• Strong analytical thinking and practical problem-solving abilities.
• Professional fluency in English, both written and spoken.
• Ability to work independently, take ownership of responsibilities and manage competing priorities.
• Willingness to travel between our London clinic locations.

Desirable Qualifications & Experience

• Degree in Business Administration, Healthcare Management, Finance or a related discipline.
• Experience managing multiple clinics or healthcare facilities.
• Understanding of the UK private healthcare market and CQC regulatory environment.
• Experience developing commercial partnerships and referral networks.
• Demonstrated success in increasing revenue, improving profitability or leading business transformation.
• Experience implementing operational systems, reporting dashboards and performance improvement programmes.

Salary & Benefits

Base Salary: £50,000–£70,000 per annum

Annual Performance Bonus: Up to £10,000–£15,000

The performance bonus will be linked to agreed objectives, including:

• Revenue growth and clinic profitability.
• Operational efficiency and cost optimisation.
• Patient acquisition and retention.
• Patient satisfaction and service quality.
• Achievement of agreed strategic and commercial targets.

Additional opportunities include:

• Direct involvement in the growth and transformation of an expanding private healthcare group.
• Close collaboration with senior leadership and company directors.
• Significant professional development and career progression opportunities.
• The opportunity to shape operational systems, commercial strategy and business performance.
• A dynamic, ambitious and entrepreneurial working environment.

Who Will Succeed in This Role?

We are particularly interested in candidates who think like business owners rather than traditional administrators.

You should be comfortable taking responsibility for results, identifying opportunities, challenging inefficient processes and implementing improvements.

You will combine strong people management skills with financial discipline, commercial initiative and a genuine commitment to delivering excellent healthcare services.

We are looking for someone who can demonstrate not only what they have managed, but what they have improved, grown or transformed .

How to Apply

Please submit your CV through Indeed.

We particularly welcome applications from candidates who can demonstrate measurable achievements in operational improvement, revenue growth, profitability or multi-site business management.

Shortlisted candidates will be invited to discuss their previous management experience, commercial achievements and approach to improving clinic performance.

Well Zone Medical Group is an equal opportunities employer. Applications will be considered on the basis of relevant experience, qualifications and suitability for the role.

Pay: £50,000.00-£70,000.00 per year

Work Location: In person