Manager, Camps Operations
# Manager, Camps Operations **Canadian International Student Services** · Toronto, ON M5B 2E7 · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Job Summary Since 1979, the Canadian International Student Services (CISS) division of the MLI Education Group has been offering quality summer language learning experiences for international students. Our summer programmes are residential and operate from prestigious University Campuses and Private Boarding Schools. The experiences we provide range from urban city language and cultural programmes to traditional outdoor summer camps. Based in Toronto area, the Manager of Camps Operations has 2 key functions to support our vision and realize our mission – to lead in Canadian education experiences for student worldwide. The first role is to manage all aspects of our residential summer programme operations, including overseeing directors and staff and ensuring the successful delivery of all programmes. The second role is to support company sales efforts by updating relevant marketing materials, fostering strong relationships with international partners, and increasing the visibility and sales of the CISS summer programmes. This dynamic role demands a strong commitment to excellence, focusing on operational efficiency while upholding the highest standards of quality, safety, and programme delivery. DUTIES & RESPONSIBILITIES – CAMPS OPERATIONS: PLANNING & PREPARATION The duties of this position during the planning and preparation months include, but are not limited to: 1. Market Research and Analysis - Monitor industry trends, competitor activities, and client feedback to identify opportunities for growth. - Analyze sales data to evaluate performance and adjust strategies as needed.| - Stay informed about international education markets, including visa requirements and travel restrictions. 2. Marketing Collaboration - Assist in developing and updating sales materials, such as brochures, rate sheets, and presentations. - Contribute to the creation of targeted email campaigns, newsletters, and social media posts. - Provide input on marketing initiatives to ensure alignment with sales goals. 3. Agent Training and Support - Provide training to agents on CISS programme offerings, policies, and booking procedures. - Provide relevant materials to help agents promote programmes effectively. - Offer ongoing support to agents to address challenges and maximize their success in recruiting students. 4. Student Enrolment Administration: - Monitor the CISS email accounts for new applications, updates or changes to existing enrolments, and questions about the programmes or registrations process - Maintain the integrity of the current CISS reservation process in accordance with operations objectives to ensure the accuracy of the details being shared with the Camps Teams. - Seek new ways to improve and develop efficiencies in how bookings are processed. - Review new systems and assess their ability to meet the needs of the operations team and sales team in the long-term. 5. Client Relationship Management - Build and nurture relationships with agents, group leaders, and other partners to promote CISS programmes. - Act as the main point of contact for prospective and existing clients, responding promptly and professionally to inquiries. - Provide personalized support to agents and partners to meet their specific needs and ensure client satisfaction. 6. Proposal and Quotation Preparation - Prepare detailed quotes and proposals for agents, groups, and individual clients. - Provide accurate pricing and information about programme offerings, discounts, and availability. - Negotiate terms and pricing within established guidelines to close deals effectively. 7. Sales Reporting and Documentation - Maintain detailed records of client interactions, bookings, and follow-ups in CRM software. - Prepare regular sales reports to track performance and identify areas for improvement. - Document feedback from agents and clients to suggest adjustments and improvements to programme offerings and sales approaches. DUTIES & RESPONSIBILITIES – CAMP OPERATIONS: PEAK SEASON During the peak summer season, the role will require flexible work hours and the duties may include, but are not limited to: 1. Staff Management - Hire, supervise and support camp directors, counsellors, and other staff in their roles. - Provide guidance, mentorship, and training to staff as needed. - Address staff concerns or conflicts and ensure morale remains high throughout the camp season. 2. Student Support: - Address and resolve student issues, concerns, and complaints promptly and effectively. - Monitor student well-being and ensure a safe, inclusive, and enjoyable environment. - Oversee daily schedules and ensure students are engaged in activities and lessons as planned. 3. On-Site Programme Delivery - Ensure the smooth execution of daily programming, including activities, lessons, and excursions. - Coordinate logistics for special events and evening programmes. - Help support staff to manage any last-minute changes or emergencies in the programming. 4. Communication and Coordination - Serve as the main point of contact between Head Office and the camp site. - Relay important updates, policy changes, or instructions to the camp team. - Maintain regular communication with directors to ensure programme goals are being met. 5. Incident Management - Handle high level disciplinary actions or behavioural issues involving students or staff. - Ensure that incidents are properly documented and reported to Head Office. - Collaborate with the camp nurse or external support if serious health or safety concerns arise. 6. Programme Quality Assurance - Monitor the quality of programming and ensure it aligns with the company’s mission and standards. - Gather feedback from staff, students, and group leaders to improve the programme experience. - Conduct spot-checks on activities, lessons, and living spaces to maintain high standards. 7. Team Leadership - Lead by example, setting a positive tone and fostering a collaborative environment. - Facilitate site meetings, providing updates and addressing concerns. - Encourage teamwork and help resolve conflicts within the staff team. 8. Emergency Preparedness - Ensure staff are trained on emergency procedures and that these protocols are followed. - Act as the key decision-maker during crises, coordinating with local authorities or site contacts as needed. 9. Representation of the Organization - Uphold the values and reputation of the organization when interacting with students, staff, groups leaders and site contacts. - Ensure that each camp environment reflects the organization’s standards of professionalism and care. 10. Ad-Hoc Groups - Prepare, organize and facilitate the operation of any groups outside the summer camps operation including student Orientations. - Ensure that such groups are suitably staffed. - Plan all transportation, excursions, and activities as planned and agreed to with the client. Essential Competencies & Skills: - Leadership experience in summer camps, education, or hospitality. - Strong organizational and multitasking abilities to manage logistics and sales support. - Excellent communication skills, with experience managing staff and building relationships. - Budget planning and cost management expertise. - Proficiency in CRM tools (e.g., HubSpot) and Microsoft Office Suite. - Marketing knowledge, including social media and promotional strategies. - Detail-oriented, adaptable, and solution-focused. - Cultural awareness and passion for international education. Education & Experience: - Degree in Business, Education, Hospitality, or Tourism. - 3+ years in international education or tourism operations. - Valid driver’s license and flexibility to travel. - Based in the Greater Toronto Area, with remote and in-office availability. - Experience recruiting and training seasonal staff is a plus. We welcome all candidates to submit their cover letter and resume. No phone calls, please. While we appreciate all applications, only candidates selected for an interview will be contacted. Job Types: Full-time, Permanent Pay: From $65,000.00 per year Benefits: - Casual dress - Dental care - Extended health care - Paid time off - Work from home Work Location: Hybrid remote in Toronto, ON M5B 2E7
Наблюдалась 2026-10-16, впервые 2026-10-15, источник — Indeed.