Manager – ART O&M

JPC: 6875

Job Location: Manager ART O&M

Job Location: Abu Dhabi

Job Purpose

ART Operations & Maintenance Manager is responsible for overseeing the safe, reliable, efficient, and cost-effective operation and maintenance of 4 ART (Automatic Rail Transit) vehicles in Abu Dhabi.

The role ensures service continuity, asset reliability, regulatory compliance, passenger satisfaction, and operational excellence across applicable systems. The Manager leads Operation and maintenance teams, oversees contractors and service providers. monitors performance, and ensures delivery against contractual, O&M KPIs, safety, and business objectives.

Key Accountabilities

Operations Management:

Oversee daily ART operations activities to ensure safe, reliable, punctual, and riders-focused services.

Develop and implement daily ART operational plans, service schedules, resource allocation, and contingency arrangements according to the client s operational plan and KPIs.

Monitor service availability, punctuality, capacity, passenger demand, and operational performance.

Coordinate control-center activities, incident management, emergency response, and service recovery as per the client s requirements.

Ensure effective coordination across operations, maintenance, rolling stock, infrastructure, chagrining stations, depots, and other relevant functions.

Manage service disruptions and implement corrective actions to minimize operational impact.

Optimize fleet utilization, operational efficiency, and service delivery costs.

Develop workforce plans, shift patterns and training programs.

Ensure adequate staffing, technical competency, and availability of safety-critical personnel.

Promote a culture of safety, accountability, collaboration, and continuous improvement.

Report operational risks, performance trends, improvement initiatives, and business outcomes to senior management.

B. Maintenance Management

Develop and implement preventive, predictive, corrective, and condition-based maintenance strategies based on ART manuals, standards and common practice.

Establish maintenance plans for ART vehicles, power supply, stations, depots, and supporting infrastructure, as applicable.

Oversee inspections, servicing, repairs, major overhauls, and lifecycle replacement programmes.

Ensure maintenance complies with manufacturers recommendations, technical standards, safety requirements, and contractual KPIs & obligations.

Monitor asset availability, reliability, maintainability, and Mean Time Between Failures (MTBF).

Reduce recurring failures, unplanned downtime, maintenance backlogs, and lifecycle costs.

Ensure availability of spare parts, tools, equipment, technical documentation, and maintenance facilities.

Implement asset condition monitoring and reliability-centred maintenance practices. Safety, Quality and Regulatory Compliance

Ensure compliance with applicable transport regulations, safety standards, operating procedures, KPIs, and environmental requirements.

Implement and maintain safety management systems, risk assessments, and operational assurance processes.

Oversee incident investigation, root-cause analysis, corrective actions, and preventive measures.

Ensure staff competency, certification, and adherence to safety-critical procedures. Coordinate emergency preparedness, business continuity, evacuation procedures, and emergency exercises.

Conduct operational, maintenance, and quality audits to verify compliance and drive improvement.

Contract and Contractor Management

Manage ART operations and maintenance contract, service-level agreements (SLAs), and performance-based contract with the client.

Manage support and maintenance contractor performance against KPIs, contractual obligations, availability requirements, and service standards.

Review technical submissions, maintenance plans, operating procedures, risk assessments, and performance reports.

Manage contractual non-compliance, service failures, penalties, warranties, and corrective action plans.

Coordinate with government authorities, transport regulators, infrastructure owners, technology suppliers, and other stakeholders.

Prepare regular operation and maintenance reports as requested by the client. Financial and Commercial Management

Support the PM on annual operating and maintenance budgets.

Identify cost-optimization opportunities without compromising performance, safety or service quality.