MANAGER, AMANAH CENTRE FOR LEADERSHIP

Job Description:

Operational Leadership and Director’s Office

· Translate AMANAH priorities into integrated operational plans, workstreams, timelines, responsibilities and delivery milestones for the Director’s review and endorsement.

· Manage the operational rhythm of the Director’s Office, including governance meetings, agendas, minutes, decision logs, action registers, briefing papers and correspondence.

· Monitor implementation of agreed decisions and commitments, challenge overdue actions constructively, and escalate material delays, risks and decisions requiring the Director’s intervention.

· Coordinate cross-functional workstreams and ensure that owners, dependencies, deliverables and reporting arrangements are clearly established.

Programme Portfolio Management and Delivery

· Lead the development and maintenance of an integrated programme calendar, delivery plan and monitoring framework covering programme readiness, delivery, follow-up and reporting.

· Oversee coordination with programme leads, facilitators, assessors, sponsors and institutional contacts to ensure that programme requirements, participant readiness, resources and documentation are in place.

· Monitor progress against agreed scope, timelines, quality requirements and intended outcomes; identify variances and recommend corrective actions.

Assessment Monitoring, Evidence and Governance

· Oversee the administration and monitoring of authorised assessment schedules, participant records, logbooks, evidence submissions and progression-gate requirements.

· Establish and monitor processes to improve the completeness, traceability, timeliness and consistency of programme and assessment records.

· Coordinate assessor and moderation reviews, document outcomes confirmed by authorised reviewers, and track agreed development actions and workplace follow-up.

· Identify evidence gaps, process risks and compliance concerns, and recommend improvements to the Director and designated institutional authorities.

· Ensure that assessment judgements, moderation decisions and progression approvals remain with the authorised decision-makers.

Management Information, Dashboards and Reporting

· Lead the preparation and maintenance of management dashboards covering participation, programme delivery, evidence completion, workplace application, partnership progress, risks, milestones and decisions

required.

· Analyse operational information to identify trends, delivery risks, recurring issues and opportunities for improvement.

· Prepare accurate and timely management reports, performance summaries, briefing materials and recommendations for the Director and institutional management.

· Promote consistent definitions, reporting cycles, data quality and accountability across programme workstreams.

Partnerships, Stakeholder Engagement and Ecosystem Development

· Develop and maintain stakeholder engagement plans and partnership pipelines across KPJU, KPJ, the wider JCorp ecosystem and approved external stakeholders.

· Identify potential collaboration opportunities and coordinate the development of partnership concepts, proposals, engagement plans and intended outcomes for the Director’s consideration.

· Manage stakeholder and partnership registers, track enquiries and proposals, and monitor agreed contributions, nominations, deliverables and follow-up actions.

· Build effective working relationships with internal and external stakeholders to support collaboration, programme participation and sustainable ecosystem development.

· Monitor partnership progress against agreed objectives and recommend actions to strengthen engagement, delivery and mutual value.

Enterprise Development and Knowledge-to-Value Initiatives

· Coordinate the development of co-created programmes, commissioned activities, sponsorship proposals and knowledge-to-value opportunities aligned with AMANAH’s approved priorities.

· Prepare business cases or proposal materials outlining objectives, target stakeholders, deliverables, resource implications, risks and intended outcomes.

· Work with designated institutional owners to assess feasibility and readiness, and track approved initiatives from proposal through delivery, evaluation and reporting.

· Identify opportunities to improve programme sustainability and institutional value, submitting recommendations through the appropriate approval channels.

· Ensure that commercial terms, sponsorship acceptance, partnership agreements and external commitments are not confirmed without the required institutional approvals.

Document, Data and Knowledge Management

· Oversee controlled documentation and records for manuals, forms, programme materials, partnership records, assessment documentation and management reports.

· Coordinate accurate and timely updates to the AMANAH Ecosystem Intelligence Database, AMANAH Programme Library and AMANAH Knowledge Repository with designated content and system owners.

· Monitor compliance with document control, confidentiality, records management and authorised data-access requirements.

· Promote reliable knowledge capture and retrieval to support programme continuity, institutional learning and future programme planning.

Communications and Institutional Representation

· Oversee preparation of programme notices, participant guidance, stakeholder correspondence and progress updates for review and approval where required.

· Coordinate approved digital communications and ensure alignment with AMANAH’s institutional identity, messaging and communication protocols.

· Represent AMANAH at operational coordination meetings and stakeholder engagements when delegated, ensuring that commitments and follow-up actions are properly documented.

Risk Management, Quality and Continuous Improvement

· Maintain visibility of operational risks, dependencies, unresolved issues and delivery commitments across AMANAH’s workstreams.

· Recommend and coordinate corrective and preventive actions to address delivery delays, incomplete records, stakeholder gaps and process inefficiencies.

· Review operational processes and performance evidence to identify practical improvements in programme delivery, reporting, governance and stakeholder experience.

· Promote a culture of accountability, continuous improvement, collaboration and compliance with institutional policies and procedures.

Job Requirement:

Education

Relevant postgraduate qualification in management, education, research, assessment, business development or a related discipline.

Knowledge and Experience

· Relevant experience in programme or project management, assessment administration, research operations, quality assurance, institutional secretariat or a related function.

· Experience coordinating multiple workstreams, monitoring deliverables and reporting progress, risks and performance to senior stakeholders.

· Experience in stakeholder engagement, partnership coordination, proposal development or enterprise initiatives.

· Demonstrated ability to coordinate across institutional functions and translate objectives into structured plans, actions and measurable deliverables.

· Experience preparing management reports, maintaining controlled records and using data to support operational decisions.

Skills and Competencies

· Operational planning, programme coordination and delivery monitoring.

· Analytical thinking, problem-solving, prioritisation and sound judgement within delegated authority.

· Strong written communication, report writing, presentation and stakeholder-engagement skills.

· Ability to manage concurrent priorities, dependencies and deadlines.

· Ability to influence and coordinate cross-functional contributors without necessarily having direct line authority.

· Proficiency in dashboards, spreadsheets, document management and management-reporting tools.

Personal Attributes

· Accountable, proactive and results-oriented, with strong attention to detail.

· Able to exercise initiative, identify emerging risks and escalate matters appropriately.

· Collaborative, professional and confident in engaging internal and external stakeholders.

· Trustworthy in handling confidential information and sensitive institutional records.

· Committed to continuous improvement, quality and institutional governance.