Managed Services Coordinator
# Managed Services Coordinator **DMS REPROGRAPHICS LIMITED** · Bolton BL7 · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role About The DMS Digital Group The DMS Digital Group is one of the North West's leading technology providers, delivering solutions across five specialist divisions: Managed Print & Document Solutions Audio Visual Solutions IT Services Security & Communications Managed Services We support organisations throughout the UK, providing innovative technology solutions backed by exceptional customer service. As our Managed Services division continues to grow, we are looking to recruit an organised, proactive and customer-focused Managed Services Coordinator to become a key member of our team. The Role This is a varied and fast-paced position that sits at the heart of our Managed Services operation. You will be responsible for coordinating customer installations, managing equipment procurement, planning engineer activities, logging and tracking support requests, and ensuring customers receive outstanding communication throughout their journey with DMS. The successful candidate will thrive on organisation, enjoy speaking with customers, and be confident managing multiple tasks simultaneously whilst maintaining exceptional attention to detail. Key ResponsibilitiesService Coordination Coordinate and schedule engineers for installations, project work and service visits Manage engineer diaries and resource planning Track project progress and ensure delivery milestones are achieved Monitor outstanding tasks and proactively follow up where required Assist in coordinating customer onboarding activities Customer Support Act as a key point of contact for managed service customers Liaise with end users to arrange installations, support appointments and site visits Provide customers with updates regarding projects, orders and support cases Ensure customer expectations are managed professionally and effectively Support Administration Log and manage support requests using service management systems Monitor ticket progress and ensure service levels are maintained Escalate issues to technical teams where necessary Maintain accurate customer and service records Procurement & Order Management Order IT hardware, software licences and associated services Liaise with suppliers regarding stock availability and delivery times Chase outstanding orders and resolve supplier issues Track equipment deliveries and ensure projects remain on schedule Maintain accurate asset and procurement records General Administration Produce service and status reports Support the wider Managed Services team with administration and coordination tasks Maintain documentation relating to customers, projects and services Assist with process improvements across the department What We're Looking ForEssential Skills & Experience Previous administration, coordination or customer service experience Excellent organisational and time management skills Strong communication skills, both written and verbal Professional and confident telephone manner High level of attention to detail Ability to prioritise workloads and work well under pressure Competent using Microsoft Office applications including Outlook, Word and Excel Desirable Experience Experience working within an IT, telecoms, managed services or technology environment Experience using CRM, service desk or ticketing systems Experience coordinating engineers, projects or technical teams Knowledge of procurement and supplier management processes What We Offer Competitive salary package Company pension scheme Free on-site parking Company events and team-building activities Employee discount scheme Career progression opportunities Ongoing training and development Supportive and friendly working environment No weekend working Why Join DMS? This is an excellent opportunity to join a growing technology business where you will play a vital role in supporting customers, coordinating projects and helping shape the future growth of our Managed Services division. If you are highly organised, customer-focused and looking for a role that offers genuine career progression, we'd love to hear from you. Apply today and become part of The DMS Digital Group's continued success. Pay: £28,000.00-£32,000.00 per year Benefits: Casual dress Employee discount Free parking On-site parking Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-11, источник — Indeed.