Managed Service Security Administrator
# Managed Service Security Administrator **Valce Talent Solutions** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Managed-Security-Services]` `[Security-Administration]` `[Systems-Administrator]` `[Technical-Support]` `[Customer-Support]` `[Managed-Services-Security]` `[Security-Administrator]` `[IT-Security-Administrator]` `[Managed-Security-Services(MSS)]` `[Security-Operations-Administrator]` --- ### About the Role Hello! We are looking for a Managed Service Security Administrators in Mexico . Your primary responsibilities will focus on helping Managed Service Customers in their daily work with data protection tasks. This work includes policy/rule management, agent configurations and health checks. The Managed Service Security Administrator is joining regular customer calls from Customer Success Managers / Security Analysts and is answering and guiding customers inside these calls. Essential Functions - Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/ false positives etc.), policy upgrades, solution health monitoring & use case consultations. - Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives. - Perform any required configuration changes to MSP systems - Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis. - Liaise with customers, as well as perform effective and timely case resolution. - Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality. - Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup. - Follow change management process support by providing clear documentation of planned actions and their status and result. - Perform proactive actions such as monitoring key systems & service health metrics e.g. resource utilization tracking, job status monitoring and issue resolution. - Work with cross functional team to deliver secure, stable and supportable infrastructure Position Qualifications - 5+ years ’ experience providing direct customer technical application support in a large scale SAAS, Cloud or customer facing managed services environments. - 2+ years ’ experience with implementing and managing Digital Guardian solutions and developing rules/ policies - Bachelor’s degree with a focus in computer science, management information systems or related discipline, or equivalent combination of education and experience - Demonstrated Multiplatform fluency with Linux, OSX and MS Windows - Familiarity with VMware/HyperV virtualization technologies sufficient to facilitate the access, setup and management of predefined templated environments for testing, triage and production application support. - Working knowledge of Systems Scripting ( PowerShell ,VBS, batch or similar ) - Competency with Windows, OSX and Linux operating systems user function, administration and trouble shooting. - Solid prioritization and time management and logical problem identification and diagnosis skills. - Windows MSI and Shell Script installation package construction (.pkg) for Linux and OSX. - Basic knowledge of MSSQL and Database concepts and backup/recovery methodology. - Prior work interfacing with Microsoft Dynamics365 or similar case management services. - Excellent customer expectation management and communication skills. - Use of remote meeting and access utilities to facilitate customer interaction. Originally posted on Himalayas
- Managed-Security-Services
- Security-Administration
- Systems-Administrator
- Technical-Support
- Customer-Support
- Managed-Services-Security
- Security-Administrator
- IT-Security-Administrator
- Managed-Security-Services(MSS)
- Security-Operations-Administrator
Наблюдалась 2026-10-11, впервые 2026-10-11, источник — Himalayas (JSON API).