Maintenance Manager

Job summary

We are hiring a Maintenance Manager to run our maintenance department. You will own every maintenance job from client request to completed service, signed report and invoice. You must be technically strong in both fire alarm systems and fire fighting systems, because you will guide the team on site, solve difficult faults, and approve the quality of work.

Key responsibilities

• Own the end-to-end maintenance workflow: job registration, scheduling, execution, service report, client sign-off and hand-over to invoicing.
• Plan and run the AMC visit schedule for all active contracts so that no visit is missed.
• Handle rectification, breakdown and emergency calls, and set response priorities.
• Lead, assign work to and supervise the senior engineer, engineers, supervisors and technicians.
• Review service reports and approve them before they go to the client or to sales.
• Visit sites to diagnose complex faults, check work quality and support the team.
• Give technical input to sales on site surveys, scope and quotations.
• Make sure all work follows the UAE Fire and Life Safety Code and Civil Defence requirements.
• Prepare for and attend Civil Defence and client inspections, and close any observations on time.
• Plan spare parts, tools and consumables with the purchase team, and control their use.
• Train technicians, check their competence and keep training records.
• Oversee QHSE: safety procedures, incident reporting, risk assessments and PPE.
• Report weekly to the General Manager on jobs completed, backlog, missed visits, complaints and invoicing status.
• Write and update maintenance procedures and make sure the team follows them.

Technical requirements: fire alarm systems

You must be able to commission, test, maintain and troubleshoot:

• Addressable and conventional fire alarm control panels, including loop wiring, device addressing and programming.
• Smoke, heat, multi-sensor and beam detectors, manual call points, sounders, strobes and input/output modules.
• Cause-and-effect programming and its testing.
• Interfaces with other systems, such as fire pump controllers, smoke control and ventilation, lifts, door holders, access control, and voice evacuation or PA systems.
• Fault finding on loops: earth faults, open and short circuits, battery and power supply faults, and device faults.
• Periodic testing and inspection to NFPA 72 and the UAE Fire and Life Safety Code.

Technical requirements: fire fighting systems

You must be able to inspect, test, maintain and troubleshoot:

• Wet and dry sprinkler systems, deluge and pre-action systems, including alarm valves, flow switches and tamper switches.
• Fire pump sets: electric, diesel and jockey pumps, their controllers, and flow and churn testing.
• Hydrants, hose reels, landing valves, wet and dry risers, and fire water tanks.
• Gaseous suppression systems (such as FM200, NOVEC and CO2) and foam systems.
• Kitchen hood fire suppression systems.
• Portable fire extinguishers: inspection, servicing, refilling and pressure testing.
• Inspection, testing and maintenance to NFPA 25, NFPA 13, NFPA 20, NFPA 14, NFPA 10 and NFPA 2001, as applicable.
• Reading and checking shop drawings, P&IDs, wiring diagrams and as-built drawings.

Qualifications and experience

• Bachelor's degree or diploma in Fire Engineering, Mechanical or Electrical Engineering, or a related field.
• At least 8 years of hands-on experience in fire protection maintenance, with at least 3 years in a supervisory or managerial role.
• Proven experience with both fire alarm and fire fighting systems, not only one of the two.
• Strong knowledge of the UAE Fire and Life Safety Code, Civil Defence procedures and NFPA standards.
• Experience handling Civil Defence inspections in Dubai and Sharjah is a strong advantage.
• NEBOSH or IOSH certificate is an advantage.
• Good working knowledge of Microsoft Office and job tracking tools, and the ability to write clear technical reports.
• Valid UAE driving licence preferred.

Skills and attributes

• Takes ownership and follows each job through to completion.
• Communicates clearly with clients, sales, finance and technicians in English. Arabic, Hindi or Urdu is an advantage.
• Stays calm under pressure and prioritises emergency calls well.
• Firm on safety, attendance and documentation.
• Leads by example and develops technicians.

Pay: AED6,000.00 - AED10,000.00 per month

Work Location: In person