Machine Performance Monitoring Manager (Urgent Hiring)
# Machine Performance Monitoring Manager (Urgent Hiring) **eTap Solutions** · Makati · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role About Electronic Transfer and Advance Processing Inc. (eTap Inc.) Founded in 2015, Electronic Transfer and Advance Processing Inc. (eTap Inc.) is a Philippine-based company engaged in Financial Technology Services and the country’s leading manufacturer, operator, and developer of custom self-service transaction machines and payment systems. We are proud to lead the market with the spirit of ingenuity, collaboration, and customer-centric focus. eTap Inc. continuously innovates machines and payment systems for leading telecommunications companies, digital banks, and payment aggregator companies; spurring impactful financial inclusion that enhances the prosperity of our communities. The Central Kiosk Monitoring Division is responsible for monitoring and analyzing the technical performance, operational status, and maintenance of kiosk systems deployed across various locations. The division ensures that kiosks operate efficiently, remain available, and deliver a seamless user experience. It oversees real-time machine monitoring, identifies operational issues, coordinates with technical and field maintenance teams, and implements monitoring and reporting protocols to support machine reliability, operational efficiency, cost optimization, and business continuity. SUMMARY The Central Kiosk Monitoring Manager is responsible for leading and overseeing the real-time monitoring, performance analysis, and operational management of kiosk machines deployed across various locations. This role involves developing and implementing monitoring strategies, standard operating procedures (SOPs), reporting protocols, and operational improvements to ensure optimal machine performance, availability, and service continuity. The position oversees the Central Kiosk Monitoring Division, manages team performance and development, coordinates with cross-functional departments, and ensures that machine-related incidents are addressed efficiently. It also plays a key role in identifying operational risks, optimizing monitoring processes, improving machine reliability, and aligning the division's activities with the organization's business objectives. The role requires strong leadership, analytical, technical monitoring, and coordination skills to drive operational excellence, process improvement, cost efficiency, and continuous development within the division. WHAT YOU WILL DO Division Leadership and Management - Lead and manage the Central Kiosk Monitoring Division, ensuring effective real-time monitoring of kiosk machines across different locations. - Establish clear operational goals, performance standards, and monitoring procedures aligned with organizational objectives. - Oversee the daily operations of the division to ensure efficient monitoring, incident management, and reporting. - Allocate resources, assign responsibilities, and manage workloads to maintain operational efficiency. - Monitor team performance and ensure that operational targets, service-level agreements (SLAs), and reporting requirements are met. - Foster a collaborative, accountable, and performance-driven working environment. - Represent the division in management meetings and provide updates on operational performance, challenges, and improvement initiatives. Machine Performance Monitoring and Optimization - Oversee real-time monitoring protocols to track the technical performance, availability, and operational status of kiosk machines. - Ensure that monitoring systems, dashboards, and performance indicators are properly utilized to identify machine errors, downtime, and operational abnormalities. - Analyze monitoring data to evaluate kiosk performance, uptime, recurring issues, and service reliability. - Establish procedures for identifying, prioritizing, and escalating critical machine-related incidents. - Develop and implement strategies to improve kiosk functionality, reliability, and operational availability. - Identify performance gaps and recurring technical issues, coordinating with relevant teams to facilitate timely resolution. - Ensure consistent monitoring coverage across all deployed kiosk locations. - Drive initiatives to minimize machine downtime and improve overall monitoring effectiveness. Standard Operating Procedures and Process Improvement - Develop, implement, review, and maintain standard operating procedures (SOPs) for monitoring, incident management, escalation, and reporting activities. - Establish standardized monitoring protocols to ensure consistency, accuracy, and efficiency across the division. - Evaluate existing monitoring workflows and identify operational inefficiencies, process gaps, and areas for improvement. - Implement process improvement initiatives to optimize monitoring activities, reduce operational costs, and enhance service delivery. - Establish clear escalation procedures and accountability measures for unresolved or critical machine incidents. - Review and update monitoring and reporting processes to adapt to operational requirements, technological developments, and business needs. - Promote continuous improvement in monitoring practices, incident response, and operational performance. Incident and Risk Management - Oversee the identification, documentation, escalation, and resolution tracking of kiosk-related incidents. - Ensure that machine issues are properly prioritized and coordinated with technical teams and field maintenance units. - Monitor incident response and resolution times to ensure compliance with established service-level targets. - Conduct risk assessments related to kiosk operations, identifying potential technical, operational, and service delivery risks. - Develop and implement risk mitigation strategies to minimize machine downtime, operational disruptions, and service interruptions. - Establish preventive monitoring measures to identify potential issues before they significantly affect machine performance. - Ensure that recurring and critical incidents are analyzed and addressed through appropriate corrective and preventive actions. - Maintain oversight of incident records, operational risks, and resolution reports. Team Development and Performance Management - Provide leadership, coaching, and guidance to team members to strengthen their technical monitoring, incident management, reporting, and troubleshooting capabilities. - Identify training and development needs and implement initiatives to enhance employee competencies. - Conduct regular performance evaluations, provide constructive feedback, and establish individual development objectives. - Set clear expectations and performance indicators to support employee accountability and professional growth. - Encourage knowledge sharing, teamwork, and continuous learning within the division. - Support succession planning and capability development to ensure operational continuity. - Promote a culture of ownership, proactive problem-solving, and continuous improvement. Cross-Functional Coordination and Stakeholder Management - Collaborate with technical, IT, field maintenance, operations, and other relevant departments to ensure effective kiosk monitoring and maintenance. - Align monitoring strategies and operational activities with overall business objectives and customer service goals. - Coordinate with technical and field teams to address machine performance concerns, recurring incidents, and operational challenges. - Facilitate communication between the Central Kiosk Monitoring Division and other departments to ensure timely issue resolution. - Provide accurate and timely updates on machine performance, operational risks, and critical incidents to relevant stakeholders. - Participate in cross-functional initiatives aimed at improving kiosk reliability, service continuity, and operational efficiency. - Represent the division in meetings and discussions with senior management, presenting operational insights and recommendations. Reporting and Performance Analysis - Establish and oversee reporting protocols for kiosk performance, machine availability, downtime, incident trends, and operational efficiency. - Analyze monitoring data and generate comprehensive reports to support operational and management decision-making. - Develop and track key performance indicators (KPIs) to measure machine performance, team productivity, incident response, and service reliability. - Monitor machine uptime, downtime trends, recurring incidents, and resolution performance across deployed locations. - Consolidate operational data and translate findings into actionable insights and improvement plans. - Present regular performance reports, operational updates, and recommendations to senior management. - Ensure the accuracy, completeness, and timely submission of all monitoring and performance reports. Compliance, Safety, and Information Security - Ensure that all monitoring, reporting, and operational activities comply with internal policies, established procedures, industry regulations, and applicable best practices. - Ensure adherence to eTap's safety, security, and information security protocols. - Implement appropriate controls to protect monitoring systems, operational data, and confidential information. - Promote awareness of operational compliance, data security, and risk management practices within the division. - Coordinate with relevant departments to address compliance gaps, operational risks, and security concerns. - Ensure that monitoring activities are conducted in accordance with organizational standards and regulatory requirements. Strategic Planning and Continuous Improvement - Develop and implement strategies to enhance kiosk monitoring capabilities, operational efficiency, and service reliability. - Identify opportunities to optimize monitoring resources, reduce operational expenses, and improve business outcomes. - Evaluate monitoring technologies, tools, and processes that may support improved operational visibility and performance. - Recommend improvements to monitoring systems, reporting mechanisms, and incident management workflows. - Support initiatives aimed at strengthening machine availability, preventive maintenance, and service continuity. - Provide data-driven recommendations to senior management regarding operational improvements and resource requirements. - Perform other job-related functions or duties that may be assigned from time to time. WHAT SUCCESS LOOKS LIKE As a Central Kiosk Monitoring Manager , you will be expected to: - Ensure effective and consistent real-time monitoring of kiosk machines across all deployed locations. - Maintain high levels of machine availability and operational performance through proactive monitoring and effective incident coordination. - Establish and implement standardized monitoring, reporting, escalation, and incident management procedures. - Improve operational efficiency by identifying process gaps and implementing sustainable improvements. - Minimize machine downtime and recurring incidents through effective monitoring, risk mitigation, and coordination with technical teams. - Ensure timely incident escalation, follow-ups, and resolution tracking in accordance with established service-level targets. - Deliver accurate, comprehensive, and timely performance reports to support management decision-making. - Establish and monitor relevant KPIs to measure machine performance, team productivity, and operational effectiveness. - Develop a capable, accountable, and collaborative monitoring team through effective leadership, coaching, and performance management. - Maintain effective coordination with technical teams, field maintenance units, and other relevant departments. - Identify and mitigate operational risks that may affect machine reliability, service continuity, and business performance. - Ensure compliance with internal policies, safety standards, information security protocols, and applicable regulations. - Drive continuous improvement initiatives that enhance kiosk functionality, service reliability, and cost efficiency. - Provide actionable insights and strategic recommendations to senior management regarding the division's operational performance and development. WHY SHOULD YOU JOIN US? - Competitive Salary - Good Perks & Benefits - Opportunity to be part of a pioneering fintech company driving financial innovation in the Philippines - Collaborative environment that encourages innovation, leadership, teamwork, and problem-solving - Dynamic workplace where you can strengthen your leadership, technical, and operational management skills - Opportunity to lead a division responsible for monitoring and maintaining critical financial technology infrastructure - Exposure to large-scale kiosk operations, real-time monitoring systems, and technology-driven service delivery - Opportunity to drive process improvements, operational efficiency, and strategic initiatives - Career development opportunities in technical operations, people management, and business process optimization - Mission-driven organization focused on expanding financial access and empowering communities WHY YOU MIGHT NOT ENJOY THIS ROLE This role may not be the best fit if: - You prefer an individual contributor role rather than leading and managing a team. - You are not comfortable taking responsibility for real-time monitoring operations and machine performance across multiple locations. - You prefer routine tasks over strategic planning, process improvement, and operational decision-making. - You are uncomfortable handling operational escalations, recurring technical issues, and time-sensitive concerns. - You do not enjoy analyzing performance data, preparing management reports, and making data-driven recommendations. - You prefer working independently rather than coordinating with technical teams, field maintenance units, and other departments. - You are not comfortable managing team performance, providing feedback, and addressing operational challenges. - You are not interested in developing SOPs, improving workflows, and implementing operational changes. - You prefer a role with limited accountability for service continuity, operational efficiency, and risk management. - You are not comfortable working in a dynamic environment where machine-related concerns may require immediate attention and cross-functional coordination. WHAT WE'RE LOOKING FOR - Bachelor's degree in Information Technology, Business Management, or a related field . - At least three (3) years of experience in machine or product deployment monitoring . - At least one (1) year of experience in kiosk monitoring is preferred. - Proven experience in monitoring and managing technical systems, preferably in a retail, service-oriented, or technology-driven environment. - Experience in team leadership, operational management, or supervising monitoring activities is an advantage. - Strong understanding of machine monitoring, technical performance tracking, incident management, and operational processes. - Knowledge of monitoring dashboards, reporting tools, ticketing systems, and performance tracking methodologies. - Experience in developing and implementing standard operating procedures, monitoring protocols, and process improvement initiatives. - Strong analytical skills, with the ability to interpret operational data, identify trends, and develop actionable recommendations. - Good problem-solving and decision-making skills, particularly in handling technical incidents and operational challenges. - Strong leadership, coaching, and team management capabilities. - Excellent written and verbal communication skills, with the ability to coordinate effectively with technical teams, stakeholders, and senior management. - Ability to manage multiple priorities, oversee operational activities, and meet established performance targets. - Strong organizational skills and attention to detail in monitoring, documentation, and reporting. - Knowledge of risk management, operational compliance, safety, and information security practices. - Proactive, results-oriented, adaptable, and committed to continuous improvement. Pay: Php60,000.00 - Php120,000.00 per month Benefits: - On-site parking Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-30, источник — Indeed.