M - Agency & Health Product Implementation

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Product Implementation Leadership

• Lead end‑to‑end implementation of product initiatives from planning to post‑launch stabilization.
• Ensure implementation roadmap aligned with product calendar and business strategy.
• Ensure operational readiness across all functions including Product, Operations, IT, Distribution, Risk, and Compliance for product development project.

Drive timely delivery of product implementation with strong ownership of milestones and outcomes.

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Cross-Functional Coordination & Stakeholder Management

• Lead coordination across multiple stakeholders (Product, IT, Customer, Distribution, Finance, Risk, Legal) on system delivery/enhancement/testing process.
• Facilitate alignment sessions, working groups, and steering committees.
• Ensure effective communication and transparency across all parties.

Act as the key liaison between Product leadership and execution teams.

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Product Development Support & UAT Oversight

• Oversee and guide User Acceptance Testing (UAT) processes to ensure readiness for launch.
• Ensure system readiness (e.g. ePOS, platforms) aligns with product design and business requirements.

Drive resolution of system, process, or customer journey issues prior to launch.

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Executive Reporting & Governance Forums

• Provide regular updates on UAT progress to Chief Product Officer and/or other senior leadership (if needed).
• Support the preparation of materials for Product Development Committee (PDC), governance forums, and taskforces.

Ensure reporting is accurate, concise, and decision‑oriented.

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