[LPS] IT Technical Lead (BMC Remedy/ Helix ITSM)
# [LPS] IT Technical Lead (BMC Remedy/ Helix ITSM) **Lenovo** · Hong Kong · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role General Information Req # 100017639 Career area: Information Technology Country/Region: Hong Kong City: Hong Kong Date: Thursday, September 17, 2026 Additional Locations : Hong Kong Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit www.lenovo.com and read about the latest news via our StoryHub. Description and Requirements Responsibilities: Lead the ITSM tool team in supporting the ITSM tool services Provide day-to-day ITSM support for BMC Remedy and Helix, including incident, problem, and request fulfillment. Design and govern the overall architecture for BMC Remedy and Helix ITSM solutions, aligning with IT service management processes and enterprise standards. Lead integration design (e.g., LDAP/AD, SSO, CMDB, monitoring, middleware) and ensure data quality, security, and reliable end-to-end service flows. Define technical patterns for automation, workflow optimization, and scalable forms/ticket models to improve performance and user experience. Establish solution documentation, technical roadmaps, and standards for upgrades/patches, environments, and configuration management. Provide expert guidance to analysts/engineers, review changes, and ensure continuity through risk assessment, troubleshooting strategy, and post-implementation validation. Troubleshoot and resolve platform issues (workflows, integrations, permissions, forms, and data/configuration) with timely restoration. Monitor system health, investigate alerts, and perform basic maintenance activities within agreed maintenance windows. Manage and execute knowledge updates (KB articles, work instructions, known errors) to improve service effectiveness. Coordinate with application/infra teams to handle complex escalations and ensure proper root cause analysis. Support end users and service owners with procedure guidance, ticket clarification, and onboarding for new processes. Assist with operational reporting (SLA compliance, trend analysis, backlog review) and support governance activities. Participate in testing and change activities for ITSM upgrades/patches, documenting outcomes and ensuring controlled releases. Requirements: Bachelor’s degree in computer science, Information Technology, or related disciplines. Minimum 5+ years of experience in the IT profession, including 5+ years working with BMC Remedy / Helix ITSM. Strong experience deploying, configuring, and integrating BMC Remedy ITSM 7.x/8.x and/or 9.x, and Helix ITSM 22.x/25.x/26.x. Solid understanding of the ITIL framework; ITIL certifications are highly preferred. Excellent written and verbal communication skills in English. Customer-oriented mindset. Good leadership, analytical, interpersonal, and problem-solving skills. Positive attitude, quick learner, energetic, and able to perform in a challenging environment. Proficiency in Mandarin and/or Cantonese is an advantage. #LPS Additional Locations : Hong Kong Hong Kong
Наблюдалась 2026-09-21, впервые 2026-09-17, источник — Indeed.