Low Code Engineer (ITSM / Jira Service Management)
# Low Code Engineer (ITSM / Jira Service Management) **NTT SINGAPORE PTE. LTD.** · Toa Payoh · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Role Overview We are looking for an experienced ITSM / Jira Service Management Implementation Engineer to support the design, implementation and migration of a new ITSM platform on Company Jira Service Management (JSM). The role will focus on modernising the current ITSM environment rather than performing a like-for-like migration. The successful candidate will help redesign service-management workflows, implement automation, and integrate JSM with SHIP-HAT Jira, Confluence, GitLab and other enterprise platforms. Key Responsibilities Assess the existing JSM environment, workflows, service catalogue, request types, SLAs, automation and integrations. Design and configure the target ITSM solution on SHIP-HAT JSM. Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management. Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules. Support migration of agreed configurations and data from the existing on-premise JSM/Data Center environment. Simplify and modernise legacy workflows rather than replicate existing processes unnecessarily. Design and implement integrations with Jira, Confluence, GitLab and other systems using APIs, webhooks or supported integration methods. Support testing, migration validation, cutover, documentation and knowledge transfer. Required Experience and Skills Strong hands-on experience implementing and configuring Atlassian Jira Service Management. Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions. Good understanding of ITSM processes and practices. Experience with Jira/ JSM migration, preferably from Server or Data Center to a cloud-based environment. Experience with workflow automation, business-rule configuration and system integration. Experience using REST APIs, webhooks or similar integration methods. Experience with Jira and Confluence. Strong troubleshooting, documentation and stakeholder communication skills. Preferred Experience Integration with GitLab or DevOps toolchains. JSM Assets / CMDB capabilities. ITIL certification or strong practical ITIL knowledge. Enterprise or government environment experience. AI-enabled ITSM or AIOps, such as ticket classification, incident summarisation, knowledge recommendations or intelligent routing. Desired Profile The ideal candidate is a hands-on JSM implementer who combines ITSM process knowledge, low-code workflow configuration, automation and system integration. The candidate should be comfortable challenging legacy processes and helping establish a simpler, more automated and integrated ITSM operating model. NTT Singapore Pte Ltd (NTTS) is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region. Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide. NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers. NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services. In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide. NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.
Наблюдалась 2026-10-06, впервые 2026-10-01, источник — Indeed.