Low code Engineer
# Low code Engineer **User Experience Researchers Pte Ltd** · Singapore · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Key Responsibilities: - Assess the existing JSM environment, workflows, service catalogue, request types, SLAs, automation and integrations. - Design and configure the target ITSM solution on a cloud-based JSM environment. - Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management. - Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules. - Support migration of agreed configurations and data from the existing on-premise JSM/Data Center environment. - Simplify and modernise legacy workflows rather than replicate existing processes unnecessarily. - Design and implement integrations with Jira, Confluence, GitLab and other systems using APIs, webhooks or supported integration methods. - Support testing, migration validation, cutover, documentation and knowledge transfer. Required Experience and Skills: - Strong hands-on experience implementing and configuring Atlassian Jira Service Management. - Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions. - Good understanding of ITSM processes and practices. - Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment. - Experience with workflow automation, business-rule configuration and system integration. - Experience using REST APIs, webhooks or similar integration methods. - Experience with Jira and Confluence. - Strong troubleshooting, documentation and stakeholder communication skills. Preferred Experience: - Integration with GitLab or DevOps toolchains. - JSM Assets / CMDB capabilities. - ITIL certification or strong practical ITIL knowledge. - Enterprise or government environment experience. - AI-enabled ITSM or AIOps, such as ticket classification, incident summarisation, knowledge recommendations or intelligent routing. Pay: $4,000.00 - $8,000.00 per month Work Location: In person
Наблюдалась 2026-10-06, впервые 2026-10-01, источник — Indeed.