Lobby Hostess - InterContinental Residences Abu Dhabi

At InterContinental Hotel & Residences Abu Dhabi, we believe that creating memorable experiences starts with a warm welcome and genuine hospitality. We are looking for a friendly, professional, and guest-oriented Lobby Hostess to join our team at InterContinental Residences Abu Dhabi, ensuring that every resident and visitor feels welcomed, valued, and well cared for.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Warmly welcome and greet residents, guests, and visitors upon arrival, ensuring a positive first impression.
• Provide exceptional customer service and personalized assistance in line with InterContinental brand standards.
• Maintain a professional and welcoming presence in the lobby at all times.
• Assist residents and visitors with inquiries, directions, and information about residence facilities and services.
• Recognize regular residents and VIP guests, providing personalized attention and assistance.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth daily operations.
• Handle resident requests, concerns, and complaints professionally, ensuring prompt follow-up and resolution.
• Assist with transportation arrangements, luggage assistance coordination, and other guest services when required.
• Ensure the lobby area is clean, organized, and well-presented at all times.
• Monitor guest and visitor flow while following residence security and access procedures.
• Communicate important guest feedback, requests, and operational updates to the relevant departments.
• Support special events, VIP arrivals, and resident activities when required.
• Maintain resident privacy and confidentiality while delivering professional service.
• Ensure compliance with hotel policies, safety procedures, grooming standards, and service guidelines.
• Promote a positive and welcoming atmosphere, ensuring every resident and guest enjoys an exceptional experience.

What we need from you:

• Previous experience in Guest Relations, Front Office, Reception, or a similar customer-facing role, preferably within a luxury hotel or serviced residences.
• Excellent communication and interpersonal skills with a friendly and professional attitude.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong customer service skills with the ability to handle guest inquiries and concerns professionally.
• Excellent personal grooming and presentation in line with luxury hospitality standards.
• Good organizational and multitasking skills with strong attention to detail.
• Ability to work effectively with different departments and as part of a team.
• A proactive and positive approach to problem-solving.
• Good command of spoken and written English; additional languages will be an advantage.
• Flexibility to work shifts, weekends, and public holidays as required.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.