Lobby Ambassador

Key Responsibilities:

-

Welcome and acknowledge all guests in a warm, professional, and personalized manner.

-

Maintain a strong presence in the lobby and proactively engage with guests.

-

Assist guests with general enquiries, hotel facilities, dining options, transportation, and local attractions.

-

Identify guest needs and coordinate with relevant departments to ensure prompt and effective assistance.

-

Support the arrival and departure experience, including assisting with luggage, transportation, and other guest requests when required.

-

Build positive relationships with guests and maintain awareness of VIPs, repeat guests, and special occasions.

-

Handle guest feedback and concerns professionally, escalating matters to the appropriate department when necessary.

-

Coordinate with Front Office, Concierge, Guest Relations, Bell Desk, and other departments to ensure smooth guest service.

-

Maintain up-to-date knowledge of hotel facilities, services, outlets, promotions, and events.

-

Ensure the lobby area remains welcoming, organized, and aligned with the hotel’s luxury standards.

-

Assist with special events, VIP arrivals, group movements, and other hotel activities as required.

Candidate Requirements:

-

Previous experience in a guest-facing role within a 5-star luxury hotel or high-end hospitality environment is preferred.

-

Experience in Front Office, Guest Relations, Concierge, or Lobby Services is an advantage.

-

Excellent communication and interpersonal skills.

-

Strong guest-service orientation with a genuine passion for hospitality.

-

Professional, confident, and approachable personality.

-

Ability to remain calm and composed in a fast-paced environment.

-

Strong organizational and problem-solving skills.

-

Excellent command of English; additional languages are an advantage.

-

Well-groomed with a professional appearance and excellent service etiquette.

-

Flexible to work shifts, weekends, and public holidays.