Live Streaming Program Operations Manager

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

The Apple Store Online team’s main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer, and our job is to set the bar for the experience they receive. To create such an extraordinary experience, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Our livestream program brings together content, commerce, and technology to create compelling customer experiences. We’re looking for an experienced Program Operations Manager who can drive complex cross-functional initiatives, bring structure to ambiguity, and build the operational capabilities to support the program’s next stage of growth.

The ideal candidate combines strategic thinking with strong executional capabilities, demonstrates sound judgment and ownership, and thrives in a fast-paced, dynamic, highly collaborative environment.

As a Live Streaming Program Operations Manager, you will lead operational strategy, planning, and execution across our livestream program — driving initiatives across business, production, and technical teams to ensure alignment, readiness, and successful delivery. You will identify opportunities to improve processes and strengthen operational capabilities, while navigating organizational complexity and influencing stakeholders across functions to get things done.

Operational Leadership and Execution: Lead complex, cross-functional operational initiatives from strategy and planning through execution and delivery. Establish clear priorities, milestones, ownership, and accountability to drive measurable outcomes. Cross-Functional Alignment: Drive alignment across business, production, technical, and external partner teams. Manage competing priorities and dependencies, and proactively resolve issues to maintain momentum and deliver results. Livestream Operational Readiness: Own operational planning and readiness across livestream campaigns, special sessions, and studio operations, coordinating resources, production requirements, technical capabilities, and operational support. Technical Solutions: Partner with technical, production, and platform teams to optimize livestream capabilities and ensure the readiness and reliability of technical solutions and infrastructure. Operational Excellence and Scalability: Identify opportunities to streamline workflows, address operational gaps, and establish scalable processes, tools, and operating models that improve execution and the overall effectiveness of the livestream program. Partner and Resource Management: Coordinate operational partnerships, resource planning, and financial processes — including contracts, procurement, and budget tracking — to ensure effective resource utilization. Risk Management and Stakeholder Communication: Anticipate and proactively address operational risks, dependencies, and execution challenges. Provide leadership and stakeholders with clear visibility into progress, critical issues, and decisions required to drive initiatives forward.

7+ years of experience in operations, program management, or related fields, with a proven track record of leading complex, cross-functional initiatives and driving accountability across diverse stakeholders and organizational levels. Demonstrated ability to translate strategic objectives into actionable plans, independently drive execution, and deliver results across multiple workstreams and functional areas. Strong organizational judgment, problem-solving skills, and resourcefulness, with the ability to navigate ambiguity and resolve complex challenges. Ability to operate effectively at both strategic and tactical levels, balancing long-term priorities with hands-on execution. Experience developing and improving operational processes, workflows, and capabilities to support business growth and operational efficiency. Experience collaborating across technical, business, and operational teams to deliver integrated solutions Demonstrates Apple’s values of inclusion and diversity. Excellent communication, stakeholder management, and organizational leadership skills. Experience leading operational transformation, capability development, or scaling initiatives in complex, cross-functional environments. Ability to travel to Shanghai studio and work on evenings and weekends as needed.

Background in e-commerce, digital retail, livestreaming, production, or technology operations. BA/BS degree in related field.