Live Ops Support Engineer, Prime Video Experience Technology
# Live Ops Support Engineer, Prime Video Experience Technology **Amazon Dev Center India - Hyderabad** · Hyderabad, Telangana, IND · `On-site` · `full-time` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Amazon* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Operations, IT, & Support Engineering]` `[Support Engineering]` --- ### About the Role Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video. Key job responsibilities - Provide technical support for Prime Video's core technology systems - Troubleshoot and resolve complex technical issues - Develop and maintain support scripts and documentation - Collaborate with cross-functional teams to improve system reliability - Perform root cause analysis and implement preventive measures A day in the life - Monitor system performance and respond to critical incidents - Conduct in-depth technical investigations - Create and update technical documentation - Engage with internal stakeholders to resolve escalated technical challenges About the team Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement. - 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience communicating technical details verbally and in writing - Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities - Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting - Exposure to AI-powered tools for diagnostics, triage, or operational support - Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence
- Operations, IT, & Support Engineering
- Support Engineering
Наблюдалась 2026-10-19, впервые 2026-10-19, источник — Amazon.