Lifestyle Manager (East Cairo)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Lifestyle Manager leads the Lifestyle Department and drives exceptional guest experiences through personalized service, local expertise, and seamless coordination of guest requests. Acting as a key point of contact for VIP guests and residents, the role ensures that every interaction reflects the highest standards of hospitality, professionalism, and attention to detail.

The Lifestyle Manager provides strong operational leadership across guest engagement, concierge services, VIP and high-profile guest management, special occasions, and service recovery, with a continuous focus on guest satisfaction. The role is responsible for building and developing a high-performing team, upholding luxury service standards, and fostering effective collaboration across all departments to consistently exceed guest expectations.

Key Responsibilities

Lead, supervise, and develop the Lifestyle Department’s team, ensuring exceptional service standards are consistently delivered across all guest interactions.

Build strong relationships with residents / guests, anticipating their needs and providing personalized recommendations, arrangements, and assistance throughout their stay.

Manage the daily operations of the Lifestyle Department, ensuring efficient handling of residents/guests enquiries, messages, deliveries, packages, and information requests.

Ensure the team maintains comprehensive knowledge of local attractions, cultural events, dining venues, shopping destinations, and leisure activities.

Monitor guest feedback and service performance, addressing concerns promptly and implementing corrective actions to maintain high guest satisfaction levels.

Oversee the coordination of transportation, limousine services, restaurant reservations, sightseeing tours, event bookings, and other guest requests.

Establish and maintain strong partnerships with local businesses, attractions, entertainment venues, service providers, and tourism partners to enhance guest experiences.

Welcome and personally assist VIPs, repeat guests, and special-profile guests, ensuring their preferences and individual requirements are recognized and fulfilled.

Coordinate closely with Front Office, Guest Relations, Housekeeping, Transportation, Security, and other departments to ensure seamless guest service delivery.

Assist residents / guests with complex travel arrangements, itinerary planning, flight information, visa-related guidance, and special occasion arrangements where appropriate.

Maintain accurate records of guest preferences, requests, and concierge activities to support personalized service and operational efficiency.

Ensure compliance with company policies, service standards, grooming requirements, and health and safety procedures while fostering a culture of excellence within the team.

Qualifications

Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field is preferred.

Minimum 3–5 years of concierge management experience, including at least 1–2 years in a supervisory or leadership role, preferably within a luxury hotel environment.

Excellent knowledge of local attractions, restaurants, entertainment venues, transportation services, and destination experiences.

Strong leadership, communication, and interpersonal skills with the ability to build rapport with guests from diverse cultural backgrounds.

Highly professional, discreet, and service-oriented, with exceptional organizational skills and the ability to manage complex guest requests and VIP requirements.

Strong stakeholder management skills with experience interfacing with owners, and regulatory authorities

Fluent in English (written and spoken); Arabic proficiency highly valued.

Preferably residing in East Cairo or around the area.

What We Offer:

Opportunity to work with a global leader in real estate services

Exposure to premium residential property management at institutional scale

Collaborative, professional work environment

Career development opportunities within JLL's regional and global network

Competitive compensation package

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.