Legal Intake Specialist (PH)

Who We Are

CatalyzeX is a growing outsourcing company that connects skilled remote professionals with US-based businesses across e-commerce, healthcare, legal, and software. We help our clients scale with reliable, high-performing talent, and we invest in the people who make that possible.

We're looking for a Legal Intake Specialist to support a US law firm as the first point of contact for prospective clients. If you're empathetic, detail-oriented, and comfortable handling sensitive conversations with professionalism, we'd love to hear from you.

What You'll Do

• Handle inbound calls, chats, emails, and web form inquiries from prospective clients
• Conduct initial intake interviews to gather case details, contact information, and relevant documentation
• Screen inquiries against firm criteria and qualify leads for attorney review
• Accurately document case information in the firm's CRM or case management system
• Schedule consultations and follow-up calls between prospective clients and attorneys
• Follow up with leads and existing clients on missing documents or pending information
• Maintain strict confidentiality when handling sensitive personal and legal information
• Escalate urgent or complex matters to the appropriate team member
• Meet intake quality, response time, and conversion targets

Who You Are

• At least 1 year of experience in legal intake, law firm support, or a similar client-facing role (personal injury, workers' comp, or mass tort experience is a plus)
• Excellent spoken and written English with a clear, professional phone presence
• Empathetic and calm when speaking with people who may be stressed or going through difficult situations
• Highly organized with strong attention to detail and accurate data entry
• Comfortable following scripts and intake checklists while thinking on your feet
• Able to work independently and stay productive in a remote setup
• Familiarity with legal terminology is an advantage

Technical Requirements

• Desktop or laptop with at least an Intel i5 / AMD Ryzen 5 processor (or equivalent) and 8GB RAM
• Stable internet connection of at least 25 Mbps, with a backup connection
• Noise-canceling USB headset
• Quiet, dedicated workspace free from background noise
• Experience with CRMs or case management tools (e.g., Clio, Lawmatics, Filevine, Salesforce) is a plus

Rates and Expectations

• Rate: PHP 50,000 to PHP 51,000 per month
• Schedule: Full-time, aligned with US business hours (US time zones)
• Work setup: 100% remote
• Willingness to work some weekends or holidays depending on client needs

Benefits

• Government-mandated benefits: SSS, PhilHealth, and Pag-IBIG
• Night differential pay
• 13th month pay
• Paid time off
• Fully remote, work-from-home setup

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.

Originally posted on Himalayas