Legal Intake & Law-Firm Operations Expert (PI / Consumer Law) – Remote
# Legal Intake & Law-Firm Operations Expert (PI / Consumer Law) – Remote **Blazeo** · Remote · `Remote` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Blazeo helps law firms respond to, qualify, and convert more prospective clients — through 24/7 live chat, AI chat, Voice AI, human call-center services, appointment setting, and lead automation. A growing share of our customers are consumer-focused law firms across personal injury, criminal defense, family law, immigration, and estate planning. We're looking for someone who has personally run intake, marketing, or client acquisition inside a firm like that — someone who understands what happens from the moment a prospective client calls in, through qualification, consultation, retainer, case opening, and handoff to the legal team. This is not a practicing-attorney role — it's a business, product, and industry-strategy role. Product Strategy & Validation - Map the full prospective-client journey — lead response, qualification, consultation, follow-up, retainer, case opening, and case-management handoff - Identify problems Blazeo can solve through live chat, AI chat, Voice AI, call-center services, SmartHub, and lead automation - Join customer discovery interviews and translate law-firm needs into product requirements - Review and validate workflows, intake forms, automation sequences, AI-agent behavior, and dashboards Sales Enablement & Customer Engagement - Join select prospect and customer calls as Blazeo's legal-industry expert - Help Sales diagnose intake, conversion, staffing, and workflow problems, and build the business case to fix them - Help prospects quantify the cost of missed calls, slow response, and low consultation/retainer conversion - Support Customer Success with adoption, workflow design, and expansion conversations Industry Research & Market Intelligence - Track trends in client-acquisition cost, intake staffing, AI adoption, and case-management technology - Maintain competitive intelligence on legal intake, CRM, call-center, and Voice AI providers - Build relationships with legal marketers, consultants, and technology partners Thought Leadership & Internal Education - Contribute to webinars, case studies, and conference content that position Blazeo as a trusted authority - Represent Blazeo at select legal-industry conferences and events - Train Product, Sales, Marketing, and Customer Success teams on law-firm terminology, economics, and buyer priorities - Build internal playbooks for major consumer legal practice areas What you bring - 8+ years in law-firm operations, intake, marketing, client acquisition, practice management, or legal technology — direct experience with consumer-focused firms required - A track record owning intake operations, lead conversion, case-opening workflows, or firm-wide performance reporting - Familiarity with law-firm CRM/case-management platforms (Clio, Filevine, Litify, Lawmatics, MyCase, or similar) - Strong communication skills — equally credible with attorneys, marketers, and product teams - Comfort in a fast-moving, cross-functional, entrepreneurial environment Growth path: This role starts below Director level, with a clear track to Director, Legal Industry Solutions as the function — and eventually a dedicated legal back-office team — scales at Blazeo. Pay: $100,000.00 - $110,000.00 per year Benefits: - 401(k) - Health insurance Experience: - Intake: 8 years (Required) - Legal case management: 10 years (Required) Work Location: Remote
Наблюдалась 2026-10-20, впервые 2026-10-20, источник — Indeed.